Problem with your flight?
Was your flight delayed, cancelled or overbooked? You may be entitled to compensation: up to £ 510 per person!
What happened to you?
Long flight delays and cancellations
You are entitled to care by the airline (phone call, refreshments, meal accommodation, transportation to the place of accommodation) if the delay is two hours or more:
If the delay is more than five hours, and you decide not to continue your journey, you are also entitled to have your ticket reimbursed and be flown back to where you originally started your journey. If you get to your final destination with a delay of three hours or more, you may be entitled to identical compensation to that offered when your flight gets cancelled:
Unless the airline can prove that the delay was caused by extraordinary circumstances. Additionally, airlines can be held liable for damages resulting from delays.
- More information check the website of the European Commission