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Your rights in the event of a delayed or cancelled Qantas flight
If you've experienced Qantas flight cancellations or delays, remember that British regulations safeguard your rights as an air passenger. In certain circumstances, you may qualify for up to £520 in compensation and a full refund of the ticket price for your cancelled Qantas flight.
Was your Qantas flight delayed? If you arrived at your final destination at least 3 hours late, you are most likely entitled to flight compensation.
Was your Qantas flight cancelled? If you did not take an alternative flight offered by the airline, you are entitled to a refund. Additionally, if the flight was cancelled fewer than 14 days before departure, you might be entitled to cancelled Qantas flight compensation.
Regardless of the flight disruption or its cause, airlines must provide passengers with special assistance, known as the "right to care.” This includes: food and beverage vouchers, communication services, and, if needed, accommodations and transportation. You can claim those directly at the airline’s service desk at the airport, if the airline refuses to give you a voucher, just go and buy what you need — they will have to pay you back those expenses (as long as they are reasonable).
Warning: If your flight was delayed or cancelled because of “extraordinary circumstance”, you won’t be entitled to flight compensation as the airline needs to be responsible for the flight disruption to provide compensation to passengers.
Qantas compensation for delayed flight
If your Qantas flight from the UK/Europe experienced a delay of over 3 hours, you may be eligible for flight compensation under British and European flight compensation regulations, provided that the delay was caused by the airline's actions.
To determine your eligibility for Qantas delayed flight compensation, you can use our Claim Calculator without any obligation. In less than a minute, you will know if you qualify for compensation.
If your situation meets the criteria, we will handle the entire claim process on a "no win, no fee" basis, including fighting for your rights in court if necessary.
Claim Qantas compensation with Flight-Delayed.co.uk
Qantas compensation for cancelled flight
If your Qantas flight was cancelled, you may be entitled to a ticket refund, compensation of up to £520, or both, depending on the circumstances.
When can I claim compensation for my cancelled Qantas flight?
You may be eligible for flight compensation if your flight was cancelled less than 14 days before the scheduled departure date.
You must also consider extraordinary circumstances, such as bad weather, political circumstances, or events beyond the airline's control—if these circumstances apply to your flight cancellation, you may be ineligible for compensation.
When can I claim a refund for my cancelled Qantas flight
If your flight was cancelled and you did not take the airline's alternative flight, you may be eligible for a Qantas ticket refund. If you were not offered an alternative flight, you may also be eligible for a ticket refund.
| Cancellation notice | Alternative flight | Compensation |
|---|---|---|
| Fewer than 7 days in advance | Departs 1h+ earlier or arrived 2h+ later | Yes |
| 7-14 days in advance | Departs 2h+ earlier or arrived 4h+ later | Yes |
| Fewer than 14 days in advance | No alternative flight offered | Yes + refund |
Should I accept a travel voucher from Qantas instead of a refund?
We do not advise accepting a travel voucher instead of a monetary refund. The most important reasons for that are:
When you accept a travel voucher, you are obligated to fly with the same airline again. Furthermore, the airline usually sets a time limit for redeeming the voucher.
If the airline declares bankruptcy, you may be unable to convert your voucher into a cash refund, meaning your money will be lost.
=> Qantas already offered you a voucher? You may still be able to exchange it for a cash refund.
Can I get flight compensation if I cancel my Qantas flight?
It's important to note that cancelling a Qantas flight does not automatically guarantee compensation or refunds. Qantas has a policy that allows cancellations within 24 hours for a refund. However, beyond that timeframe, refunds may not be granted. For precise details on compensation options, passengers should refer to Qantas' policies and guidelines.
Qantas missed connection flight due to delay or cancellation
If your Qantas flight delay or cancellation results in a missed connecting flight that was part of the same booking, you may be eligible for compensation and/or a refund for the entire journey, provided your delay or cancellation meets the criteria mentioned earlier.
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Check your Qantas flight status
Stay informed and minimise the chances of unexpected issues during your travel with Qantas by regularly checking the status of your flight on Qantas' official website or the website of your departure/arrival airport. By staying prepared and well-informed, you can ensure a smoother journey with Qantas.
How much Qantas compensation can I get for a delayed or cancelled flight?
The amount of compensation depends on the flight distance:
| Distance of your flight | Compensation |
|---|---|
| Flights shorter than 1,500 km | Get £220 per passenger |
| Flight between 1,500 and 3,500 km | Get £350 per passenger |
| Flights of over 1,500 kilometres within the EU | Get £350 per passenger |
| Flights of over 3,500 kilometres outside of the EU | Get £520 per passenger |
Extraordinary circumstances — can Qantas deny me compensation?
We refer to situations as extraordinary circumstances when the airline is not to blame for the delay or cancellation. You may be ineligible for flight compensation if any of the following conditions apply to your Qantas flight delay or cancellation:
Some of the most common extraordinary circumstances that allow Qantas to deny your claim are:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
Airlines frequently claim that extraordinary circumstances occurred when, in fact, they did not! They do so in order to avoid having to pay out flight compensation to passengers.
Claim your Qantas compensation and refund today with the help of Flight-Delayed.co.uk. We will investigate your claim thoroughly and hold the airline accountable. For your convenience, we only work on a 'no win, no fee' basis.
How long do I have to claim my Qantas compensation and refund?
If you were flying from the United Kingdom, you have 6 years to claim compensation or a refund from Qantas. Scotland is an exception, as you have 5 years to file a claim.
Local laws will apply if your itinerary does not include the United Kingdom.
Use our free Claim Calculator to see if you are still eligible for Qantas compensation.
Unsure if you qualify for compensation?
Check your eligibility with our free Claim Calculator
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How long will it take for me to receive my Qantas compensation / refund?
Passengers who claim flight refund and compensation with us typically receive their funds within a few weeks or months.
“Great service. Cash in the bank from Qantas in about 10 weeks. I tried to go through the process on my own and was offered a silly amount in compensation for a delay (£35). Used this service and received £1490 today”
If the airline is unresponsive and/or the claim must be filed in court, the wait time could be extended by several months or even years.
Regardless of how long your claim process takes, though, our legal experts will communicate with you at every step of the way and keep you updated on any significant changes to your claim.
How to claim Qantas flight compensation / Qantas flight refund?
Claim with Flight-Delayed.co.uk — we have over 10 years of experience dealing with airlines to defend passengers’ right to flight compensation!
Our legal team will then assess your claim, prepare legal documentation, contact the airline's decision-makers, and, if necessary, take your claim to court.
Why claim with Flight-Delayed.com
1m passengers helped
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About Qantas
Qantas , the flagship carrier of Australia and the country's largest airline in terms of fleet size, international flights, and international destinations, has its headquarters located in the Sydney suburb of Mascot, near its primary hub at Sydney Airport.
Qantas operates flights to a wide range of destinations including Australia, the Pacific, Asia, Europe, and the Middle East. It is worth noting that Qantas holds the distinction of being Australia's most punctual airline, with an impressive on-time performance record of 78.3 percent for flights across its network.
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