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Your rights in the event of a delayed or cancelled Air India flight
Keep in mind that if you experienced Air India cancellations or delays, European and British laws protect your rights as an air passenger when your flight departs from the EU/UK. You may be qualified for Air India compensation of up to £520 and a full refund of the ticket price for your Air India cancelled flight in certain cases.
Was your Air India flight delayed? You are probably eligible for flight compensation if you arrived at your final destination a minimum of 3 hours late.
Was your Air India flight cancelled? If you did not take an alternative flight supplied by the airline, you are entitled to a refund. Furthermore, if the flight was cancelled less than 14 days before departure, you may be eligible to receive Air India flight compensation.
Regardless of the source of the flight disruption, airlines are required to provide passengers with specific assistance, known as the "right to care." This includes vouchers for food and beverages, communication services, and, if necessary, hotels and transportation. You can claim them promptly at the airline's service counter at the airport; if the airline refuses to give you a voucher, simply go out and buy what you need — they will have to reimburse you for those costs (as long as they are reasonable).
Warning: If your flight was delayed or cancelled due to an "extraordinary circumstance," you will not be entitled to flight compensation since the airline must be held accountable for the flight disruption in order to compensate passengers.
Air India — Can I claim flight compensation with a non-EU airline?
Did your Air India flight depart from the UK or another EU country? If that was the situation and your flight was cancelled or delayed, you might be eligible for compensation.
If the flight disruption happened on your way back to the UK/EU, you are regrettably not entitled to compensation. See the table below for additional information.
| Type of flight | Example | Compensation |
|---|---|---|
| Flying with a British carrier | Tokyo to London with British Airways | Yes |
| Flying with a EU carrier | Amsterdam to London with KLM | Yes |
| Flying with a non-UK/non-EU carrier from the UK | London to Tokyo with Japan Airlines | Yes |
| Flying with a non-UK/non-EU carrier to the UK | Tokyo to London with Japan Airlines | No |
Air India compensation for delayed flight
You might be entitled to flight compensation if the delay on your Air India flight from Europe was longer than 3 hours! The airline can only refuse to provide you compensation if the delay was brought on by a third party or force majeure (extraordinary circumstances).
Was there a delay of more than 3 hours on your Air India flight?
Claim up to £520 in flight compensation!
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Air India compensation for cancelled flight
You might be eligible for up to £520 in compensation, a ticket refund, or even both depending on the specifications of your Air India flight cancellation.
When can I claim compensation for my cancelled Air India flight?
You might be entitled to flight compensation if your flight was abruptly cancelled (fewer than 14 days before the original departure date).
This only applies to flights departing from the UK or the EU.
To be considered: Even if you meet the aforementioned standards, the airline may, in some cases, legitimately refuse to pay you compensation. See this article's "Extraordinary Circumstances" section for more details.
When can I claim a refund for my cancelled Air India flight?
If the following conditions are met, and your Air India flight from the EU was cancelled, you might be entitled to a refund:
You weren't presented with the option of an alternative flight by the airline, OR,
Although the airline did offer you a different flight, you turned it down.
| Cancellation notice | Alternative flight | Compensation |
|---|---|---|
| Fewer than 7 days in advance | Departs 1h+ earlier or arrived 2h+ later | Yes |
| 7-14 days in advance | Departs 2h+ earlier or arrived 4h+ later | Yes |
| Fewer than 14 days in advance | No alternative flight offered | Yes + refund |
Can I get flight compensation if I cancel my Air India flight?
If you decide to cancel your Air India flight, keep in mind that you may not be eligible for flight compensation under British air passenger rights rules and regulations. Visit Air India's website or call their customer service department to learn more about their refund and compensation procedures.
Air India missed connection flight due to delay or cancellation
If both flights were booked as part of the same reservation and the delay or cancellation fits the required criteria, you may be entitled to compensation and/or a ticket refund under British air passenger rights legislation.
You may well be eligible for £520 in flight compensation for your disrupted Air India flight.
File an online compensation claim in a few minutes!
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Check your Air India flight status
Check the status of your flight before going to the airport to be informed of any potential changes at the last minute. You can quickly find out the status of your Air India flight by visiting the airline's website, the airport's website, or websites that track flights.
How much Air India compensation can I get for a delayed or cancelled flight?
If your Air India flight from the UK/EU was delayed or cancelled, your airline might have to compensate for it. Compensation is given per passenger according to the flight's distance:
| Distance of your flight | Compensation |
|---|---|
| Flights shorter than 1,500 km | Get £220 per passenger |
| Flight between 1,500 and 3,500 km | Get £350 per passenger |
| Flights of over 1,500 kilometres within the EU | Get £350 per passenger |
| Flights of over 3,500 kilometres outside of the EU | Get £520 per passenger |
Extraordinary circumstances — can Air India deny me compensation?
Sometimes a third party or a situation involving force majeure, as opposed to the airline, is to blame for a delay or cancellation. These conditions fit the definition of extraordinary circumstances.
If one of the following cases applies to your case, Air India may decline to pay you compensation.
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
Watch out! Airlines occasionally make claims that extraordinary circumstances transpired even when they didn't. To avoid being obliged to pay compensation, they act in this manner.
Don't fall for Air India's false justifications. Right now, check to see if you qualify for flight compensation!
How long do I have to claim my Air India compensation and refund?
Since Air India is a non-EU airline, the country of arrival will determine the time to file a claim. For instance, you would have 6 years to submit a claim if you travelled to the United Kingdom (the exception is Scotland, where you would have 5 years). You would have 2 years, though, if you flew to Italy.
Unsure whether you qualify for Air India flight compensation?
Use Flight-Delayed.co.uk to obtain your flight refund and compensation.
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How long will it take to get my Air India compensation / Air India refund?
Most of the time, travellers who employ Flight-Delayed.co.uk to request flight refunds or compensation receive their payments within a few weeks or months.
If the airline is uncooperative or if a court case needs to be filed, the wait time might be extended by months or even years.
No matter how long the claim takes to settle, you can be sure that our team will keep you informed of any significant updates and be available to address any questions you might have.
How to claim Air India compensation / Air India refund?
By submitting your claim through Flight-Delayed.co.uk, you can eliminate the chance of making any potentially costly mistakes! After you have uploaded all the necessary documents to our website, our experts will take care of the rest, allowing you to take a breather while we handle everything.
Why claim with Flight-Delayed.com
1m passengers helped
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About Air India
Air India Ltd (Air India) is a government-owned airline with its headquarters in New Delhi, India. The company transports both passengers and cargo. Over 100 domestic and over 70 international destinations in Asia-Pacific, Europe, Africa, the Middle East, and North America are served by the airline. It also services routes via code-share agreements with Air Mauritius, Egypt Air, Ethiopian Airlines, Air Canada, Turkish Airlines, Lufthansa, and Singapore Airlines.
Useful links
- Bangalore flight compensation
- Mumbai flight compensation
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation
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