Delayed or cancelled Air Astana flight? Get compensation up to £520!

Your rights in the event of a cancelled or delayed Air Astana flight

If you experience cancellations or delays with Air Astana, remember that British and EU regulations safeguard your rights as an air passenger. Under certain circumstances, you may be eligible for compensation of up to £520 and a complete refund of the ticket price for your canceled Air Astana flight!

Delayed Air Astana flight — get compensation

In order to be eligible for flight compensation when your Air Astana flight gets delayed, you need to make sure that:

• Your flight departed from the UK or the EU

• Your flight was delayed by more than 3 hours upon arrival

• The airline was at fault for the delay → For more information, see the "Extraordinary Circumstances" section of this article.

If your delayed flight meets these criteria, you can claim flight compensation up to £520 under the British passenger rights legislation.

Note that if you were on an Air Astana flight departing from a non-UK/EU airport, you wouldn’t be entitled to flight compensation. More information in the table below.

Type of flight	Example	Compensation
Flying with a British carrier	Tokyo to London with British Airways	Yes
Flying with a EU carrier	Amsterdam to London with KLM	Yes
Flying with a non-UK/non-EU carrier from the UK	London to Tokyo with Japan Airlines	Yes
Flying with a non-UK/non-EU carrier to the UK	Tokyo to London with Japan Airlines	No

Cancelled Air Astana flight — claim flight compensation and a refund

If your Air Astana flight was cancelled fewer than 14 days prior to departure, you might be entitled to compensation of up to £520, a ticket refund, or both.

When to claim flight compensation for my cancelled Air Astana flight?

You can claim flight compensation for your cancelled Air Astana flight if:

• Your journey started in the United Kingdom or the European Union.

• Your flight was cancelled less than 14 days before it was scheduled to depart.

• The cancellation was caused by Air Astana’s actions or negligence. For more information, see this article's "Extraordinary Circumstances" section.

When can I claim a refund for my cancelled Air Astana flight?

You are entitled to a refund if your flight was from the UK or the EU, and:

• The airline didn’t offer you an alternative flight, or

• The airline did offer you an alternative flight, and you decided not to take it

Type of flight	Example	Compensation
Flying with a British carrier	Tokyo to London with British Airways	Yes
Flying with a EU carrier	Amsterdam to London with KLM	Yes
Flying with a non-UK/non-EU carrier from the UK	London to Tokyo with Japan Airlines	Yes
Flying with a non-UK/non-EU carrier to the UK	Tokyo to London with Japan Airlines	No

How much Air Astana compensation can I get for a delayed or cancelled flight?

The flight compensation is determined by the distance of your flight:

Distance of your flight	Compensation
Flights shorter than 1,500 km	Get £220 per passenger
Flight between 1,500 and 3,500 km	Get £350 per passenger
Flights of over 1,500 kilometres within the EU	Get £350 per passenger
Flights of over 3,500 kilometres outside of the EU	Get £520 per passenger

Extraordinary circumstances — can Air Astana deny me compensation?

When it comes to flight compensation, the airline — here, Air Astana — needs to be the party at fault for the flight disruption. This is because, according to European and British regulations, the airline does not have to compensate you when the cancellation or delay is caused by a third party or force majeure. We call these situations extraordinary circumstances.

Here are some examples of extraordinary circumstances:

• Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.

• A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).

  However, a strike of the airline's crew is not considered an extraordinary circumstance!

• Political circumstances, such as a terrorist attack or general security risk due to political unrest.

• Natural disasters, including volcanic eruptions and hurricanes.

• A collision between the aircraft and birds or other foreign objects.

• An ill or unruly passenger.

• Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
  

Extraordinary circumstances are not fixed and are frequently discussed. Remember that you can always challenge the airline's claims!

Make sure you hold the airline accountable — claim your compensation online in just 5 minutes with Flight-Delayed.co.uk, our experts are familiar with the airline's subterfuges and will maximise your chances of receiving flight compensation!

How long do I have to claim my Air Astana compensation and refund?

In the UK, you can claim flight compensation for up to 6 years after your disrupted flight. Remember that since Air Astana is a non-European/British airline, your flight must have departed from the UK or the EU for you to be able to claim flight compensation and refund.

The time limit changes depending on the country of departure — If you were not leaving from the UK but from Germany, you’d have 5 years to claim flight compensation; in the Netherlands, it is 2 years.

Check if you can still get compensation and a refund from Air Astana with our free Claim Calculator.

How long will it take to get my Air Astana compensation / Air Astana refund?

Passengers claiming flight compensation with Flight-Delayed.co.uk often get their money within a few weeks to a few months after they started their claim.

In some situations, the process can take longer (when the airline is not responsive or we need to take your claim to court). In those events, the process can be extended by a few months or years.

Throughout the process, our team will keep you updated on any significant developments and will be available to answer any questions you may have.

How to claim Air Astana compensation / Air Astana refund?

Claim with Flight-Delayed.co.uk, we have more than 10 years of experience and handle the claim process for you!
You only need to upload the necessary documents to our website to submit your claim with us. From there, our team handles everything for you, including assessing your claim, preparing legal documents, contacting the airline's decision-makers, and, if necessary, taking your claim to court.

About Air Astana

Air Astana is the national Kazakh airline based in Almaty, Kazakhstan. The airline was established in 2002 and is owned by the Kazakh government and BEA Systems. Air Astana is allowed to fly all over Europe.

Air Stana flies to and from London Heathrow, Amsterdam and Frankfurt in Europe. Other Air Stana destinations include the Middle East and Asia.

Useful links

• EL AL flight compensation
• Kuwait airways flight compensation
• More details on delayed flight compensation
• More details on cancelled flight compensation
• Rules regarding missed flight compensation
• Rules regarding flight compensation in the case of denied boarding
• Claim Calculator — check if you are eligible for compensation