Canaryfly flight delayed or cancelled? Get compensation and a refund!

Your passenger rights in the event of a delayed or cancelled Canaryfly flight

All Canaryfly flights are covered under the European and British air passenger rights regulations. Under certain conditions, you may be entitled to Canaryfly compensation of up to £520 per passenger and a full refund of the ticket price for your Canaryfly cancelled flight.

• Was your Canaryfly flight delayed? If you arrived at your final destination at least 3 hours behind schedule, then you are likely to be entitled to compensation of up to £520 per passenger.

• Was your Canaryfly flight cancelled? If you did not take an alternative flight offered by the airline, you can claim a full monetary refund. Plus, if the Canaryfly flight was cancelled fewer than 14 days prior to departure, you might also be entitled to cancelled Canaryfly flight compensation.

• Regardless of why your flight is disrupted, airlines are required to provide special assistance to passengers, known as the "right to care." This assistance includes things like food and drinks vouchers, communication services, and, if needed, help with accommodations and transportation. If the airline's service desk is not providing you with these, you can buy the necessary items yourself, and Canaryfly will have to reimburse you for reasonable expenses.

Important Note: If your flight experienced delays or cancellations due to "extraordinary circumstances," you may not be eligible for flight compensation, as the airline must bear responsibility for the flight disruption in order to provide compensation and refund to affected passengers.

Canaryfly compensation for delayed flight

If your Canaryfly flight experiences a delay exceeding 3 hours, you have the right to seek Canaryfly flight delay compensation in accordance with the British passenger rights regulations. It is crucial that the airline is at fault for the delay.

To determine your eligibility for Canaryfly flight delayed compensation, utilise our free and no-obligation Claim Calculator. In less than a minute, you will know whether you qualify for Canaryfly delayed compensation. If you are eligible, we can manage the entire claims process on your behalf, operating on a "no win, no fee" basis. In the event of a need, we are also prepared to advocate for your rights in court.

How much compensation can I get for a delayed Canaryfly flight?

The amount of compensation depends on the distance of your flight.

Distance of your flight	Compensation
Flights shorter than 1,500 km	Get £220 per passenger
Flight between 1,500 and 3,500 km	Get £350 per passenger
Flights of over 1,500 kilometres within the EU	Get £350 per passenger
Flights of over 3,500 kilometres outside of the EU	Get £520 per passenger

Canaryfly cancelled flight — refund and compensation rules

Depending on the circumstances of your Canaryfly flight's cancellation, you may be entitled to a ticket refund, compensation of up to £520, or both.

When can I claim Canaryfly cancelled flight compensation?

To be eligible for flight compensation for a Canaryfly flight that was cancelled:

• The airline must have announced the cancellation fewer than 14 days before the scheduled departure date,

AND

• The airline must have been at fault for the cancellation (for more information, see the "Extraordinary Circumstances" section of this article).

When can I claim Canaryfly cancelled flight refund?

If your flight was cancelled and you did not take the airline's alternative flight, you may be entitled to a Canaryfly cancelled flight refund.

Note that you are also entitled to a ticket refund if you were not offered an alternative flight at all.

Cancellation notice	Alternative flight	Compensation
Fewer than 7 days in advance	Departs 1h+ earlier or arrived 2h+ later	Yes
7-14 days in advance	Departs 2h+ earlier or arrived 4h+ later	Yes
Fewer than 14 days in advance	No alternative flight offered	Yes + refund

Canaryfly is offering me a travel voucher instead of a refund — should I accept it?

We generally recommend not to accept a travel voucher.

This is due to the fact that accepting a travel voucher will force you to fly with the same airline again in the future. Furthermore, most airlines impose a time limit for redeeming a voucher.

If the airline goes bankrupt, you may have difficulty converting your voucher into a monetary refund, meaning you will lose your money.

Do you have a Canaryfly voucher? You might still be able to get a monetary refund.

Extraordinary circumstances — can Canaryfly deny me compensation?

We define extraordinary circumstances as situations in which the airline is not to blame for the delay or cancellation of your flight.

You may be ineligible for Canaryfly flight compensation if any of the following conditions apply to your Canaryfly flight delay or cancellation (this is not an exhaustive list)

• Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.

• A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).

  However, a strike of the airline's crew is not considered an extraordinary circumstance!

• Political circumstances, such as a terrorist attack or general security risk due to political unrest.

• Natural disasters, including volcanic eruptions and hurricanes.

• A collision between the aircraft and birds or other foreign objects.

• An ill or unruly passenger.

• Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.

The airline may incorrectly claim that the delay or cancellation was caused by an exceptional circumstance! When this happens, we recommend double-checking the information.

You can also submit a claim with Flight-Delayed.co.uk — no matter what the airline says, our team of experts will investigate your claim and notify you if you are eligible for flight compensation. For your convenience, we only work on a 'no win, no fee' basis.

Is there a time limit to submit a claim for Canaryfly compensation and a refund?

Yes, there is.

As Canaryfly is only flying within Spain, the Spanish law will apply to your flight and you will have 5 years to claim flight compensation for your delayed or cancelled Canaryfly flight.

Unsure if you can still claim flight compensation? Check it now with our free Claim Calculator.

=> Check if you can still claim Canaryfly compensation and refund

How long will it take for my Canaryfly compensation / Canaryfly refund to be processed?

Passengers who use Flight-Delayed.co.uk to claim flight compensation or a refund usually receive their money within a few weeks or months.

If the airline does not respond and/or the claim must be filed in court, the delay could be extended — from a few months to several years.

Good to know! When you submit your claim with Flight-Delayed.co.uk, our legal team will fight for your rights until the end, keeping you informed of any significant changes to your case.

How to claim Canaryfly compensation / Canaryfly refund?

Claim with Flight-Delayed.co.uk — the easiest, quickest and most efficient way to get flight compensation!

Uploading all of the required documents takes only a few minutes. Then, our expert team takes over, allowing you to sit back and relax while we take care of everything!

What exactly do our experts do, and how can they help you win your case? We've worked with airlines for over 10 years and know all of their tricks and pain points! Our team investigates your claim, writes legal documents, contacts the airline's legal department, and defends your rights in court if necessary.

About Canaryfly

Canaryfly is a Spanish airline based in Gran Canaria, Spain. It was established in 2010 by former Top Fly employees when the airline bankrupted.

Canaryfly operates regular flights between the Canary Islands. The airline also works with partners to offer tour operators services such as finding activities on the islands, hotels or car rentals with CICAR.

Useful links

• Malta flight compensation
• Wamos flight compensation
• More details on delayed flight compensation
• More details on cancelled flight compensation
• Post-Brexit flight compensation rules in the UK
• Rules regarding missed flight compensation
• Rules regarding flight compensation in the case of denied boarding
• Claim Calculator — check if you are eligible for compensation