CityJet flight delayed or cancelled? Get compensation and a refund!

CityJet delayed flight compensation — get up to £520

Were you more than 3 hours late because of a CityJet flight delay? Then you could be eligible for up to £520 in CityJet flight compensation.

How much compensation can I get for a delayed CityJet flight?

The amount of compensation depends on the distance of your flight.

Distance of your flight	Compensation
Flights shorter than 1,500 km	Get £220 per passenger
Flight between 1,500 and 3,500 km	Get £350 per passenger
Flights of over 1,500 kilometres within the EU	Get £350 per passenger
Flights of over 3,500 kilometres outside of the EU	Get £520 per passenger

Cancelled CityJet flight — refund and compensation rules

Depending on the circumstances of the cancellation of your CityJet flight, you may be entitled to a ticket refund, compensation of up to £520, or both.

When can I claim compensation for a cancelled CityJet flight?

To be able to get flight compensation for your cancelled CityJet flight:

• Your flight must have been cancelled fewer than 14 days before the scheduled departure date.

AND

• The airline must have been the party responsible for the cancellation (see the “Extraordinary circumstances”)

When can I claim a refund for my cancelled CityJet flight?

If your flight was cancelled and you did not take the airline's alternative flight, you may be eligible for a CityJet ticket refund. You are also entitled to a ticket refund if you were not offered any alternative flight.

Cancellation notice	Alternative flight	Compensation
Fewer than 7 days in advance	Departs 1h+ earlier or arrived 2h+ later	Yes
7-14 days in advance	Departs 2h+ earlier or arrived 4h+ later	Yes
Fewer than 14 days in advance	No alternative flight offered	Yes + refund

CityJet is offering me a travel voucher instead of a refund — should I accept it?

We generally advise against accepting a travel voucher instead of a monetary refund. This is because:

1. Accepting a travel voucher means you will have to fly with the same airline again. In addition, airlines usually assign a time limit for redeeming a voucher.

2. If the airline declares bankruptcy, you may be unable to convert your voucher into a cash refund — in other words, your money will be lost.

=> Do you have a CityJet voucher? You may still be able to change it into a monetary refund.

Extraordinary circumstances — can CityJet deny me compensation?

We call extraordinary circumstances situations where the airline is not the party at fault for the delay or cancellation of your flight. If any of the following conditions apply to your CityJet flight delay or cancellation, you may be ineligible for flight compensation (keep in mind that this list is non-exhaustive):

• Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.

• A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).

  However, a strike of the airline's crew is not considered an extraordinary circumstance!

• Political circumstances, such as a terrorist attack or general security risk due to political unrest.

• Natural disasters, including volcanic eruptions and hurricanes.

• A collision between the aircraft and birds or other foreign objects.

• An ill or unruly passenger.

• Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.

Watch out! The airline may falsely claim that the delay or cancellation was due to an extraordinary circumstance!

When this happens, we advise you to double-check the information. You can also start your claim with Flight-Delayed.co.uk; no matter what the airline says, our team of experts will investigate your claim and let you know if you can benefit from flight compensation. For your convenience, we only work on a 'no win, no fee' basis.

How long do I have to claim my CityJet compensation and refund?

If you were flying to or from the United Kingdom, you have 6 years to file a claim for CityJet flight compensation or a CityJet flight refund. Scotland is an exception, as you have 5 years to claim there.

Different national laws will apply if your itinerary does not include the United Kingdom.

Unsure if you can still claim flight compensation? Check it now with our free Claim Calculator.

=> Check if you can still claim CityJet compensation and refund

How long will it take to get my CityJet compensation / CityJet refund?

With us, passengers who claim flight compensation or flight refund often get their money within a few weeks or months.

However, if the airline fails to respond and/or the claim must be filed in court, the wait time could be even years.

No matter how long your claim process takes, our legal experts will keep you updated on any significant changes to your claim.

How to claim CityJet compensation / CityJet refund?

Submit your claim with Flight-Delayed.co.uk — save time and get your money back!

It only takes a few minutes, and our team of experts takes it from there, allowing you to relax while we do all the work!

What do our experts do, and how can they maximise your chances of a successful claim? With over 10 years of experience dealing with over 100 airlines, we know all their tricks and pain points! Our team assesses your claim, prepares legal documentation, contacts the airline's legal department, and, if necessary, takes your claim to court.

About CityJet

CityJet is an Irish airline created in 1992 and based in Dublin. After several years as an Air France subsidiary, the airline is now flying most of its flights on behalf of SAS. CityJet is flying from and to London City, Paris, Nantes, Florence, Jersey, Cork, Amsterdam, Rotterdam and Antwerp.

Useful links

• More details on delayed flight compensation
• More details on cancelled flight compensation
• Rules regarding missed flight compensation
• Rules regarding flight compensation in the case of denied boarding
• Claim Calculator — check if you are eligible for compensation