easyJet flight delayed or cancelled? Get compensation and a refund!

Your air passenger rights in the event of a cancelled or delayed EasyJet flight

Got two minutes? Skip the read and watch our video-explanation of when and how to claim your compensation instead!

There are two laws that you should take into consideration when you want to claim a refund or compensation for a cancelled or delayed EasyJet flight. The first one is the European Regulation (EC) No. 261/2004; the second is the post-Brexit British adaptation of the former, ‘The Air Passenger Rights and Air Travel Organisers’ Licensing (Amendment) (EU Exit) Regulations 2019’.

How do these two regulations protect your rights in the event of a delayed or cancelled EasyJet flight?

• Did you experience a delayed easyJet flight? If your EasyJet flight was delayed by at least 3 hours, you are most likely entitled to flight compensation.
• Was your easyJet flight cancelled? If you did not take an alternative flight, you are entitled to a full monetary refund. You might also be eligible for additional easyJet compensation if your flight was cancelled fewer than 14 days before the departure date.

Delayed easyJet flight — get compensation

If your easyJet flight was delayed by at least 3 hours, you are most likely entitled to compensation. Its value depends on the distance of your flight — the further you fly, the higher your easyJw compensation.

Cancelled EasyJet flight — get a refund and compensation

Did you experience easyJet flight cancellations? Depending on the exact circumstances of the cancellation, you might be entitled to a full monetary refund and/or flight compensation.

First, let’s talk about the easyJet refund. You are entitled to it if your easyJet flight was cancelled and you did not take an alternative flight offered by the airline. In some cases, easyJet might not offer an alternative flight at all — in these circumstances, your eligibility for an easyJet refund is pretty much guaranteed.

Remember that you are entitled to a monetary refund — so don’t accept vouchers!

Besides an easyJet refund, in some circumstances, you might be also entitled to easyJet compensation of up to £520. This applies if your flight was cancelled fewer than 14 days before the planned departure date and if some additional criteria were met. We look into all these criteria in the table below.

Can I get a refund if I cancel my easyjet flight?

You are not eligible for a refund for cancelling easyJet flight by yourself unless you have a travel insurance or the easyJet flight cancellation policy applies to you. According to the easyJet flight cancellation policy, you are eligible for a refund minus the cancellation fee if you cancel within 24 hours from the time of your booking. Otherwise, British and EU regulations only covers compensation and/or refund for passengers affected by disruptions caused by the airlines.

easyJet flight cancellations: Track my easyJet flight

Want to know the status of your easyJet flight before you get stuck at the airport? It's always a good idea to track your flight a couple hours before you plan on going to the airport - this way you can be sure to avoid last minute cancellation or delay surprises.
In order to track your flight status, we recommend that you always go to the official easyJet site first. No one will inform you of an easyJet delay or cancellation faster than easyJet will. You also have the following options:

• Going to the official airport website: Whether it's the departure or arrival airport, airport pages are always reliable sources to check on your flight status.
• Use flight tracking websites: If you want to dive a little more in depth about your flight statistics, not just stay up to date with delay or cancellation updates, we recommend specialised websites like FlightRadar, FlightStats, or FlightAware. FlightRadar even has a mobile app you can download in order to check up on the latest updates of any flight including timing, altitude, speed, wind, and more.

When can EasyJet deny my claim?

There are a few situations in which the airline can deny your claim, as the delay or cancellation happened because of a third party’s fault. We call these situations extraordinary circumstances.

• Bad weather, for example thick fog, heavy rain, or thunderstorms.

• A strike, most often specifically within the aviation industry.
  HOWEVER! A strike of a specific airline/their crew is not considered an extraordinary circumstance!

• Political circumstances, such as a terrorist attack or general security risk due to political unrest.

• Natural disasters, including volcanic eruptions and hurricanes.

• A collision between the aircraft and birds or other foreign objects.

• An unruly or ill passenger.

• Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.

However, you should be aware that airlines often use extraordinary circumstances as an excuse to deny even the rightful claims. That’s why we always recommend you double-check whether you are entitled to easyJet compensation or a refund. You can do it using our free, no-obligation Claim Calculator.

I had a flight to a non-EU country. Am I still entitled to easyJet compensation and refund?

Yes. As easyJet is a British airline, you are entitled to compensation and refund whether you are flying with them to the UK, Europe, or a holiday destination like Tunisia or Morocco.

However, it’s worth noting that different rules apply to flights handled by non-British/non-EU airlines. See the table below for details.

How long do I have to submit my claim for easyJet compensation and refund?

If you were are flying to or from the UK, you have 6 years to claim your easyJet refund and compensation. The only exemption is Scottland — if you were flying to or from a Scottish airport, you have 5 years to submit your claim.

If your itinerary did not include the United Kingdom, you have to take into consideration the law in the country you were flying from, the law in the country you were flying to, and the law in the country where the airline is headquartered.*

*While easyJet is generally considered a British airline, many of its European flights are handled by the easyJet Europe subsidiary. easyJet Europe is headquartered in Austria where passengers have 3 years to claim compensation and refund.

How long will it take to get my easyJet compensation and refund?

Many of the passengers we help receive their easyJet compensation and refund within a few weeks or months from claiming.

Thanks to having over a decade of experience and legal teams in 9 countries, we are able to swiftly process your claim and get it to the right people at the airline.

However, please be aware that if the airline is unresponsive and/or we need to go to court, the waiting time might get extended by a few more months or even years. Rest assured, though, that we will fight for your rights until the very end and keep you posted on any updates regarding your claim. Plus, remember that we work exclusively on a ‘no win, no fee’ basis, so there is no risk on your end!

How to claim easyJet compensation and easyJet refund?

First, you should make sure that you are indeed entitled to easyJet compensation or an easyJet refund. You can do it for free using our handy online Claim Calculator.

Afterwards, if you are eligible, you can either claim your easyJet compensation or refund yourself or let us handle all the tiresome work for you. We will carefully review your case, prepare all the documentation needed, reach out to the right people at the airline, and — if the airline doesn’t accept the claim — go to court and fight for your rights there.

If you would like more details about our fee, please visit our Price List page.

Otherwise, submit your claim with us now using your phone or your computer — we’ll start working on it right away!

Useful links

• Loganair flight compensation
• More details on delayed flight compensation
• More details on cancelled flight compensation
• Post-Brexit flight compensation rules in the UK
• Rules regarding missed flight compensation
• Rules regarding flight compensation in the case of denied boarding
• Claim Calculator — check if you are eligible for compensation