Claim your Freebird Airlines compensation for cancelled and delayed flights

Your rights in the event of a delayed or cancelled Freebird Airlines flight

If you were on a Freebird Airlines flight from the UK/EU that was cancelled or delayed, your rights as an air passenger are protected by European and British law. In some situations, you may be entitled to up to £520 in compensation from Freebird Airlines, as well as a full refund for your cancelled Freebird Airlines flight.

• Was your Freebird Airlines flight delayed? If your flight was delayed by a minimum of 3 hours, you may be eligible for flight compensation.

• Was your Freebird Airlines flight cancelled? You have the right to a refund if you decline the airline's substitute flight. Furthermore, if your flight was cancelled within 14 days of departure, you may be entitled to Freebird Airlines flight compensation.

• Whatever the source of the flight disruption, airlines are required by law to provide specific assistance to passengers, which is known as the "right to care." Food and beverage vouchers, communication services and, if necessary, lodging and transportation are included. Claim the vouchers at the airport's airline service desk, and if they decline, buy what you need nonetheless because they are compelled by law to repay you for those expenditures (as long as they are reasonable).

You cannot claim flight compensation if your flight cancellation or delay was caused by an "extraordinary circumstance." The airline has to be responsible for the flight disruption to compensate passengers.

I am travelling outside of the UK/EU with Freebird Airlines. Am I still eligible for compensation?

To be eligible for Freebird Airlines flight compensation, your flight must have departed from the United Kingdom or Europe.

Unfortunately, your passengers' rights are not protected under British and European flight compensation regulations when departing from a non-EU/non-UK airport on a non-EU/non-UK airline. See the table below for more information on when you may be entitled to flight compensation as a UK/EU air passenger.

Type of flight	Example	Compensation
Flying with a British carrier	Tokyo to London with British Airways	Yes
Flying with a EU carrier	Amsterdam to London with KLM	Yes
Flying with a non-UK/non-EU carrier from the UK	London to Tokyo with Japan Airlines	Yes
Flying with a non-UK/non-EU carrier to the UK	Tokyo to London with Japan Airlines	No

Freebird Airlines compensation for delayed flight

If a Freebird flight from the UK/EU is delayed for more than 3 hours, you are entitled to flight compensation under British and European flight compensation regulations. The airline must be the party at fault for the delay.

Use our no-obligation Claim Calculator to see if you are eligible for Freebird Airlines delayed flight compensation. If you are, we can handle the entire claim process for you on a "no win, no fee" basis. We will even defend your rights in court!

Freebird Airlines compensation for cancelled flight

Depending on the circumstances of your Freebird Airlines cancellation, you may be entitled to compensation of up to £520, a ticket refund, or both.

When can I claim compensation for my cancelled Freebird Airlines flight?

If your Freebird Airlines flight was cancelled less than 14 days before the scheduled departure date, you might be entitled to compensation if you did not take another flight.

To be eligible for compensation, Freebird Airlines must be at fault for the cancellation. For more information, see the "Extraordinary Circumstances" section of this article.

When can I claim a refund for my cancelled Freebird Airlines flight?

If your Freebird Airlines flight from the UK/EU got cancelled, you can get a refund if:

1. The airline did not offer you an alternative flight

2. The airline did offer you an alternative flight, but you decided not to take it

Cancellation notice	Alternative flight	Compensation
Fewer than 7 days in advance	Departs 1h+ earlier or arrived 2h+ later	Yes
7-14 days in advance	Departs 2h+ earlier or arrived 4h+ later	Yes
Fewer than 14 days in advance	No alternative flight offered	Yes + refund

Can I get flight compensation if I cancel my Freebird Airlines flight?

If you decide to cancel your Freebird Airlines flight, you may be ineligible for flight compensation under UK/EU air passenger rights legislation. To discover more about Freebird Airlines' refund and compensation policies, visit their website or contact their customer care department.

Freebird Airlines missed connection flight due to delay or cancellation

If you booked both flights as part of one reservation and the delay or cancellation fits the conditions, you may be eligible for compensation and/or a ticket refund under UK/EU air passenger rights legislation.

Check your Freebird Airlines flight status

Check the status of your flight before departing for the airport to be prepared for any unexpected changes to your schedule. You can always stay updated on your Freebird Airlines flight by going to the airline's, airport's, or flight tracker's websites.

How much Freebird Airlines compensation can I get for a delayed or cancelled flight?

You might get Freebird Airlines compensation if your delayed or cancelled flight departed (or was scheduled to depart) from the UK/EU. The amount of compensation is determined by the distance of your flight:

Distance of your flight	Compensation
Flights shorter than 1,500 km	Get £220 per passenger
Flight between 1,500 and 3,500 km	Get £350 per passenger
Flights of over 1,500 kilometres within the EU	Get £350 per passenger
Flights of over 3,500 kilometres outside of the EU	Get £520 per passenger

Extraordinary circumstances — can Freebird Airlines deny me compensation?

When a third party or force majeure causes a delay or cancellation, Freebird Airlines has the right to refuse compensation. These are referred to as extraordinary circumstances.

The following are some of the most common extraordinary circumstances:

• Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.

• A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).

  However, a strike of the airline's crew is not considered an extraordinary circumstance!

• Political circumstances, such as a terrorist attack or general security risk due to political unrest.

• Natural disasters, including volcanic eruptions and hurricanes.

• A collision between the aircraft and birds or other foreign objects.

• An ill or unruly passenger.

• Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.

However, airlines will sometimes claim that an extraordinary circumstance occurred, even if this was not the case. They do this to avoid having to pay out compensation.

Don't be duped by the airline. In less than a minute, use our Claim Calculator to see if you are eligible.

How long do I have to claim my Freebird Airlines compensation and refund?

If you flew from the United Kingdom, you have 6 years to submit your flight compensation and a refund claim. The only exception is Scotland, where you have 5 years to file a claim.

Use our free Claim Calculator to see if you are still eligible for Freebird compensation and refund.

How long will it take to get my Freebird Airlines compensation / Freebird Airlines refund? 

Passengers who use Flight-Delayed.co.uk to claim flight compensation or a refund usually receive their money within a few weeks or months.

However, please keep in mind that if the airline fails to respond and/or the claim must be filed in court, the wait time could be longer.

However, please keep in mind that if the airline fails to respond and/or the claim must be filed in court, the wait time could be longer.

Rest assured, regardless of how long the claim takes, our team will keep you updated on any significant developments in your case and will be available to answer any questions you may have.

How to claim Freebird Airlines compensation / Freebird Airlines refund?

Claim in a few easy steps with Flight-Delayed.co.uk and increase your chances of getting flight compensation with Freebird!

Uploading all required documents to our platform will only take a few minutes. Our legal team will then assess your claim, prepare legal documents, contact the airline's decision-makers, and, if necessary, take your claim to court.

About Freebird Airlines

Freebird Airlines, or Freebird, is a Turkish airline based in Istanbul. It was created in 2001 and operated its first flight the same year between Istanbul and Lyon, France.

Since then, Freebird has extended its destinations to 170 airports in 26 countries in Europe, North Africa and the Middle East.

Useful links

• Sunweb flight compensation
• More details on delayed flight compensation
• More details on cancelled flight compensation
• Post-Brexit flight compensation rules in the UK
• Rules regarding missed flight compensation
• Rules regarding flight compensation in the case of denied boarding
• Claim Calculator — check if you are eligible for compensation