Claim your Garuda Indonesia compensation for cancelled and delayed flights

Your rights in the event of a delayed or cancelled Garuda Indonesia flight

Remember that British laws safeguard your rights as an air passenger if you experience Garuda Indonesia cancellations or delays for a flight departing from the UK/EU. You might be eligible for Garuda Indonesia compensation of up to £520 and a full refund of the ticket cost for your Garuda Indonesia cancelled flight, depending on the situation.

• Was your Garuda Indonesia flight delayed? If your flight was delayed by more than 3 hours, you are likely entitled to flight compensation.

• Was your Garuda Indonesia flight cancelled? You are entitled to a refund if you chose to not take the alternative flight that was offered to you. Moreover, if the flight was cancelled less than 14 days before departure, you could be eligible for cancelled Garuda Indonesia flight compensation.

• In the case of a flight delay, cancellation, or denied boarding, Garuda Indonesia is obligated to provide assistance and care to passengers affected by such disruptions. This includes: free meals and refreshments, access to communication methods such as phone and email, accommodations if necessary, and transportation to and from the hotel. Be sure to keep any receipts for expenses incurred during the disruption, as these may be reimbursed by the airline.

Note: If your flight was delayed or cancelled because of an “extraordinary circumstance”, you won’t be able to claim flight compensation as the airline must be responsible for the flight disruption to provide passengers compensation.

Garuda Indonesia — Can I claim flight compensation with a non-EU airline?

As a non-UK/EU airline, not all Garuda Indonesia flights are protected under British and EU regulations.

If you were flying with Garuda Indonesia and departed from a non-UK/EU location, then unfortunately, you are not eligible for compensation. However, if your flight departed from the UK/EU, your rights are protected regardless of your final destination.

See table below for more details.

Type of flight	Example	Compensation
Flying with a British carrier	Tokyo to London with British Airways	Yes
Flying with a EU carrier	Amsterdam to London with KLM	Yes
Flying with a non-UK/non-EU carrier from the UK	London to Tokyo with Japan Airlines	Yes
Flying with a non-UK/non-EU carrier to the UK	Tokyo to London with Japan Airlines	No

Garuda Indonesia compensation for delayed flight 

If your Garuda Indonesia flight is delayed, you may be entitled to flight delay compensation of up to £520 per passenger under British and EU regulations, as long as:

1. The delay was not caused by extraordinary circumstances, AND,
2. The flight was delayed by more than 3 hours.

This flight compensation is in addition to any assistance you are entitled to, such as meals, refreshments, and accommodation.

Garuda Indonesia compensation for cancelled flight

When can I claim compensation for my cancelled Garuda Indonesia flight?

If your Garuda Indonesia flight is cancelled, you may be entitled to compensation of up to £520 per passenger, a full refund, or both! However, this is based on the premise that:

1. The cancellation was not caused by extraordinary circumstances, AND,

2. The flight was cancelled with less than 14 days' notice.

If the airline provides more than 14 days' notice, you may not be entitled to compensation, but you are still entitled to a refund or re-routing.

When can I claim a refund for my cancelled Garuda Indonesia flight?

You can claim a refund if the airline did not offer you an alternative flight, or if you refused to take the alternative flight offered to you by the airline.

Can I get flight compensation if I cancel my Garuda Indonesia flight?

Be mindful that if you decide to cancel your Garuda Indonesia flight, you might not be eligible for flight compensation under British air passenger rights laws. You may learn more about Garuda Indonesia's refund and compensation policies by visiting their website or calling their customer service department.

Garuda Indonesia missed connection flight due to delay or cancellation

You might be entitled to compensation and/or a ticket refund under British air passenger rights legislation if both flights were booked as part of the same reservation and the delay or cancellation meets the required criteria.

Claiming compensation for Garuda Indonesia denied boarding

If you experienced denied boarding with Garuda Indonesia due to situations such as overbooking, you have the right to one or multiple of the following:

• Compensation

• Full refund or rebooking on an alternative flight

However, this is only when the airline is responsible for the denied boarding. If you are at fault for the denied boarding (because of, for example, not checking in on time), Garuda Indonesia is not required to compensate you.

Check your Garuda Indonesia flight status

To be aware of potential last-minute changes, you should check the status of your flight before heading to the airport. By visiting the website of the airline, the website of the airport, or websites that track flights, you may quickly find out the status of your Garuda Indonesia flight.

How much Garuda Indonesia compensation can I get for a delayed or cancelled flight?

The amount of compensation you can receive depends on the distance of your flight. Check the list below for more details.

Distance of your flight	Compensation
Flights shorter than 1,500 km	Get £220 per passenger
Flight between 1,500 and 3,500 km	Get £350 per passenger
Flights of over 1,500 kilometres within the EU	Get £350 per passenger
Flights of over 3,500 kilometres outside of the EU	Get £520 per passenger

Extraordinary Circumstances- Can Garuda Indonesia deny me compensation? 

Garuda Indonesia may rightfully deny your compensation claim if the delay, cancellation, or denied boarding was caused by extraordinary circumstances beyond their control, such as severe weather, natural disasters, or strikes.

Some other examples of extraordinary circumstances are:

• Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.

• A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).

  However, a strike of the airline's crew is not considered an extraordinary circumstance!

• Political circumstances, such as a terrorist attack or general security risk due to political unrest.

• Natural disasters, including volcanic eruptions and hurricanes.

• A collision between the aircraft and birds or other foreign objects.

• An ill or unruly passenger.

• Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.

If you are unsure whether your disruption qualifies for compensation, our legal team at Flight-Delayed.co.uk can help you determine your rights.

How long do I have to claim my Garuda Indonesia flight compensation and refund?

Yes, there is a time limit for submitting a claim for a disrupted Garuda Indonesia flight. According to British and EU regulations, the time limit for filing a compensation claim for a delayed, cancelled, or overbooked Garuda Indonesia flight is dependent on your country of departure or the country of arrival.

If you are flying from or to the following countries, the time limit is as follows:

• United Kingdom (except Scotland): 6 years

• Spain and France: 5 years

• Germany: 3 years

• Italy and the Netherlands: 2 years

• Belgium: 1 year

If your journey does not involve the counties listed above and you are unsure whether you are eligible for compensation, check it now with our free, no-obligation Claim Calculator!

How long do I have to wait to receive my compensation and/or refund?

The amount of time it takes to receive compensation or refund for a disrupted Garuda Indonesia flight can vary. In general, it can take several weeks to several months to receive compensation or a refund. This is because Garuda Indonesia must investigate the claim to determine if compensation or refund is due, and then process the payment.

The exact timeframe will depend on a number of factors, including the complexity of the case and Garuda Indonesia’s response rate. Sometimes it can take up to 1 year or more if the case is complicated and it has to be taken to court.

However, with the assistance of a reputable flight compensation service like Flight-Delayed.co.uk, the process can be quicker and easier for you.

How do I file a claim with Flight-Delayed.co.uk for my disrupted Garuda Indonesia flight?

The process of filing a claim for a disrupted Garuda Indonesia flight with Flight-Delayed.co.uk is simple and straightforward. All you need to do is provide us with some basic information about your flight and some necessary documents. You can do this by filling out our online claim form with your phone, tablet, or laptop.

About Garuda Indonesia

Garuda Indonesia is the national airline of Indonesia, and one of the country's leading airlines. Founded in 1949, Garuda Indonesia has grown to become one of the most prominent airlines in Southeast Asia, with a strong focus on safety, comfort, and service. The airline operates flights to a wide range of domestic and international destinations, including Europe, Asia, Australia, and the Middle East. With a modern fleet of aircraft and a commitment to excellence in all aspects of its operations, Garuda Indonesia is a popular choice for business and leisure travellers alike.

Useful links

• More details on delayed flight compensation
• More details on cancelled flight compensation
• Post-Brexit flight compensation rules in the UK
• Rules regarding missed flight compensation
• Rules regarding flight compensation in the case of denied boarding
• Claim Calculator — check if you are eligible for compensation