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European air passenger rights — protection in case of a delayed or cancelled ITA Airways flight
European Regulation (EC) No. 261/2004 protects passengers in the event of a cancelled or significantly delayed flight.
If your ITA Airways flight is cancelled and you are not taking an alternative flight, you are entitled to a refund. Additionally, if your ITA flight was cancelled fewer than 14 days prior to departure, you might be also entitled to compensation.
If your ITA Airways flight is delayed by at least 3 hours, you are entitled to compensation of up to £520.
I am travelling outside of the UK/EU with ITA Airways. Am I still eligible for compensation?
Rules regarding compensation and refunds for non-EU ITA Airways flights
If you were flying with ITA Airways to a non-EU country, such as the United States, no need to worry — you are also protected in the event of a cancelled or delayed ITA flight.
As ITA Airways is an airline headquartered in Europe, the European regulations apply to all of its flights, including inbound and outbound flights to non-EU destinations.
However, if you are flying to a non-EU destination with a non-British/non-European airline, the European regulations cover only your flights from the UKfrom UK/Europe. See the table below for more info.
| Type of flight | Example | Compensation |
|---|---|---|
| Flying with a British carrier | Tokyo to London with British Airways | Yes |
| Flying with a EU carrier | Amsterdam to London with KLM | Yes |
| Flying with a non-UK/non-EU carrier from the UK | London to Tokyo with Japan Airlines | Yes |
| Flying with a non-UK/non-EU carrier to the UK | Tokyo to London with Japan Airlines | No |
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When can I claim compensation for my cancelled ITA Airways flight?
Compensation is awarded if your ITA flight was cancelled fewer than 14 days before the departure date. However, as shown in the table below, some additional criteria also apply.
| Cancellation notice | Alternative flight | Compensation |
|---|---|---|
| Fewer than 7 days in advance | Departs 1h+ earlier or arrived 2h+ later | Yes |
| 7-14 days in advance | Departs 2h+ earlier or arrived 4h+ later | Yes |
| Fewer than 14 days in advance | No alternative flight offered | Yes + refund |
When can I claim a refund for my cancelled ITA Airways flight?
You can get it in virtually every case when your flight is cancelled and you are not taking an alternative flight. Whether the airline offered you an alternative flight or not, as long as you don’t finally fly to your destination, you are entitled to a refund.
| Type of flight | Example | Compensation |
|---|---|---|
| Flying with a British carrier | Tokyo to London with British Airways | Yes |
| Flying with a EU carrier | Amsterdam to London with KLM | Yes |
| Flying with a non-UK/non-EU carrier from the UK | London to Tokyo with Japan Airlines | Yes |
| Flying with a non-UK/non-EU carrier to the UK | Tokyo to London with Japan Airlines | No |
Can I get flight compensation if I cancel my ITA Airways flight?
If you decide to cancel your ITA Airways flight, you might not be eligible for flight compensation under British/European air passenger rights legislation. Visit ITA Airways' website or get in touch with their customer service department to find out more about their compensation and refund procedures.
Unsure if you are entitled to ITA refund and flight compensation?
Claim compensation after using our free, no-obligation Claim Calculator.
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Check your ITA Airways flight status
We encourage you to constantly check the status of your flight before heading to the airport so that you are prepared for any last-minute alterations to your schedule. To find out about all the most recent adjustments to your ITA Airways flight, go to the airline's website, the airport's website, or a flight tracking website.
How much ITA Airways compensation can I get for a delayed or cancelled flight?
The exact value of this compensation depends on the distance of your flight.
| Distance of your flight | Compensation |
|---|---|
| Flights shorter than 1,500 km | Get £220 per passenger |
| Flight between 1,500 and 3,500 km | Get £350 per passenger |
| Flights of over 1,500 kilometres within the EU | Get £350 per passenger |
| Flights of over 3,500 kilometres outside of the EU | Get £520 per passenger |
Extraordinary circumstances — can ITA Airways deny me compensation?
Unfortunately, still too often passengers are denied compensation and refunds. You should be aware, however, that there are only a few exceptional cases in which the airline can rightfully deny your claim. We call these extraordinary circumstances.
Are you unsure whether any of these apply to your cancelled or delayed ITA flight? Use our free, no-obligation Claim Calculator to check it.
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How long do I have to claim my ITA Airways compensation and refund?
If you are flying from/to the UK, you have 6 years to submit your ITA refund or compensation claim.
If you are flying between countries other than the UK, your time to submit the claim depends on local rules.
Use our free Claim Calculator to check whether you still can submit your ITA compensation or refund claim.
How long will it take to get my ITA Airways compensation / ITA Airways refund?
At Flight-Delayed.co.uk, thanks to our years of experience in assisting passengers and good relationships with many airlines, we are able to give your claim the attention it needs to be successful.
Many of the passengers we help receive their compensation and refunds even within a few weeks or months.
However, you should be aware that if the airline is unresponsive or we have to take the case to court, it might take longer to get your money. Thankfully, we work on a ‘no win, no fee’ — which means we will only take our fee after the airline actually sends your money. We will also update you on any developments in your case and fight for your rights until the very end.
How to claim ITA Airways compensation and refund?
First, make sure you are indeed entitled to ITA refund or compensation using our free, mobile-friendly Claim Calculator.
Afterwards, you can either submit the claim by yourself or let us handle all the paperwork for you — you just need to upload all relevant documents using our online system and we will take it from there, handling all the paperwork and legal proceedings for you!
With legal teams in 9 countries, a 98% success rate in courts, and 10+ years of experience, we believe we are the best people to handle your ITA refund or cancellation claim. For your convenience, we operate exclusively on a ‘no win, no fee’ basis.
Why claim with Flight-Delayed.com
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About ITA Airways
Alitalia, the national Italian airline and the go-to choice of popes, ceased its operations in October 2021. After years of financial problems, the Italian government decided to shut the company down and — with an agreement from the EU — open a new, debt-free airline.
ITA (Italia Trasporto Aereo) officially commenced operations on the 15th of October 2021. The new Italian airline is significantly downsized compared to Alitalia. The airline currently operates only part of the routes previously operated by Alitalia, has 52 jets (less than half of Alitalia's fleet) and hires 2,800 employees (about a fourth of Alitalia's workforce).
However, the management of ITA Airways already has plans to expand the airline’s operations. New routes are planned for early spring 2022, including two new destinations in the United States (Los Angeles and Washington, D.C.).
Interestingly, despite the fact that ITA has purchased rights to the Alitalia brand for €90 million, the new airline will not be adopting its’ predecessors’ name. The name has most likely been purchased only to prevent competitors from acquiring it.
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