Claim Lufthansa flight compensation for your delayed or cancelled flight!

Your rights in the event of a delayed or cancelled Lufthansa flight

If you have experienced flight cancellations or delays with Lufthansa, it is important to be aware that British and EU regulations safeguard your rights as an air passenger. Under specific circumstances, you may qualify for Lufthansa flight compensation of up to £520, according to the British and EU laws.

• Was your Lufthansa flight delayed? If you arrived at your final destination at least 3 hours late, you are most likely entitled to flight compensation.
• Was your Lufthansa flight cancelled? If you did not take an alternative flight offered by the airline, or if no alternative flight was offered to you at all, you are entitled to a refund. Additionally, if the flight was cancelled fewer than 14 days before departure, you might be entitled to receive cancelled Lufthansa flight compensation.
• Regardless of the flight disruption or its cause, airlines must provide passengers with special assistance, known as the "right to care.” This includes: food and beverage vouchers, communication services, and, if needed, accommodations and transportation. You can claim those directly at the airline’s service desk at the airport, if the airline refuses to give you a voucher, just go and buy what you need — they will have to pay you back those expenses (as long as they are reasonable).

Warning: If your flight was delayed or cancelled because of the so-called “extraordinary circumstance”, you might not be entitled to flight compensation. The compensation laws apply only when the airline is at fault for the disruption. You can learn more about different types of “extraordinary circumstances” further down this page.

When am I entitled to Lufthansa flight delay compensation?

If you arrived late at your destination due to a flight delay caused by Lufthansa, claim delayed flight compensation! According to the British and EU regulations, you might be eligible for up to £520 in Lufthansa flight compensation if your case meets the following two criteria.

• You arrived at your destination at least 3 hours late.
• The delay was the airline’s fault. (You need to consider the so-called “extraordinary circumstances” in which the compensation is not applicable, such as bad weather or political instability in the country.

Check your Lufthansa flight status 

To prevent any unforeseen hassles, it is recommended to stay informed about potential flight disruptions with Lufthansa. Keep yourself updated by regularly monitoring the status of your Lufthansa flight on their official website or the website of your departure/arrival airport. Stay prepared and well-informed to minimise any unexpected complications during your Lufthansa journey.

When am I entitled to compensation or a refund for a cancelled Lufthansa flight?

If your Lufthansa flight was cancelled, you might be able to claim a ticket refund, compensation of up to £520 as both the British and EU laws state, or both — all depending on the exact circumstances of the cancellation.

When can I claim compensation for my cancelled Lufthansa flight?

Generally, you can claim cancelled flight compensation if your Lufthansa flight was cancelled fewer than 14 days before the planned departure date. Additional criteria apply in regard to the alternative flight that the airline might — or might not — offer you. We explain these criteria in detail in the table below.

You also have to remember about extraordinary circumstances, such as a natural disaster preventing the plane from getting to its destination — if these extraordinary circumstances apply to your flight, you might not be eligible for Lufthansa flight compensation.

When can I claim a refund for my cancelled Lufthansa flight?

Below are the two circumstances under which you can claim a Lufthansa refund:

1. Your flight was cancelled and Lufthansa did not offer any alternative flight.
2. Your flight was cancelled and Lufthansa did offer an alternative flight, but you declined it. 

When can I claim both a refund and compensation for my cancelled Lufthansa flight?

You can claim both a Lufthansa flight compensation and refund if your flight was cancelled fewer than 14 days prior to the originally scheduled departure and you were either not offered any alternative flights or did not take the alternative flight offered by the airline.

To receive compensation, you also must consider additional criteria in regard to the alternative flight offered by the airline (we explain these in the table below) as well as the so-called extraordinary circumstances.

Can I get Lufthansa flight compensation if I cancel my Lufthansa flight? 

Cancelling a Lufthansa flight doesn't guarantee automatic compensation or refunds. Lufthansa's policy allows cancellations within 24 hours for a refund. Beyond that, refunds may not be granted. For precise information on compensation options, passengers should consult Lufthansa's policies

Am I eligible for compensation if I missed my connection flight due to Lufthansa flight delay or cancellation?

If your Lufthansa flight delay or cancellation causes you to miss a connecting flight that was part of the same booking, you might qualify for compensation and/or a refund for the entire journey if your delay or cancellation follows the criteria mentioned above. 

Lufthansa is offering me a travel voucher instead of a refund — should I accept it?

We do not recommend choosing a travel voucher over a refund. The two reasons are:

• If you accept a travel voucher, you are forced to fly with the same airline in the future. Additionally, the airline usually gives you a strict time limit to use the voucher.
• If the airline goes bankrupt, you can’t anymore change your voucher into a money refund — in other words, your money is gone.

Can I still claim compensation if I was flying with Lufthansa to a non-EU country?

Yes! Below are the circumstances under which you can claim compensation:

1. You were travelling with an airline headquartered in the UK or the EU
2. You were travelling with an airline headquartered outside of the UK or the EU, but the flight departed from the UK or the EU

See the table below for details.

How much Lufthansa compensation can I get for a delayed or cancelled flight?

The amount of compensation is determined by the length of your flight:

Extraordinary circumstances — can Lufthansa deny me compensation? 

We call extraordinary circumstances situations in which the delay or cancellation is not the fault of the airline. If any of the below apply to your flight disruption, you might not be entitled to flight compensation.

Some of the most common extraordinary circumstances that allow Lufthansa to deny your claim are:

• Bad weather conditions, such as thick fog and heavy rain.
• A strike of workers within the aviation industry (eg. baggage handlers). But, it’s important to remember that a strike of workers associated with the airline (eg. pilots) is NOT considered an extraordinary circumstance.
• Political circumstances, such as a protests or terrorist attack.
• Natural disasters, such as floods and earthquakes.
• A collision between the aircraft and birds or other foreign objects.
• A delay or cancellation caused by an ill or unruly passenger.

However, you should be aware that airlines sometimes claim that extraordinary circumstances happened when it was not the case. The companies do so in the hope that they will not need to pay out the compensation.

If you wish to maximise your chances of getting your money, claim your compensation and refund today with the help of Flight-Delayed.co.uk. We will thoroughly investigate your claim and hold the airline accountable. You just need to take a few minutes to provide us with basic information regarding your flight and we will take care of all the rest.

For your convenience, we work exclusively on a ‘no win, no fee’ basis.

​​Lufthansa strike — can I get compensation?

Was your flight delayed or cancelled because of an airline strike? A strike of the airline’s employees is not considered an extraordinary circumstance. This means you are entitled to compensation, even if the airline claims otherwise.

How long do I have to claim my Lufthansa compensation and refund?

If you are flying to or from the UK, you have 6 years to claim. Scotland is the exception, as you have 5 years there to claim.

If your itinerary does not include the UK, local laws will apply.'

Use our free Claim Calculator to check if you can still claim Lufthansa compensation and refund.

How long will it take to get my Lufthansa compensation?

The passengers who claim with us often find the money in their account within a few weeks or months. Check out the review from a satisfied passenger who received Lufthansa compensation through Flight-Delayed.co.uk below!

“Platform is well developed; keeping me updated with information regarding my case is good; getting back money takes time cause Lufthansa is not customer friendly if they failed providing proper service. Without this platform I would never get any money from Lufthansa.”

However, if the airline is unresponsive and/or the claim has to be taken to court, the wait time might get extended by a few additional months or even a few years.

Rest assured, though, that if you decide to claim your Lufthansa compensation with us, we will fight for your rights until the very end. Our team will keep you posted on any important changes regarding your claim and be there to answer any of your questions.

We make the claiming process easy — you just provide us with basic details regarding your flight and we take care of all the rest, including fighting for your rights in court if needed.

How to claim Lufthansa compensation?

First, double-check if you are indeed entitled to compensation or a refund — you can do so by using our free, no-obligation Claim Calculator.

Then, you can decide to either try to claim by yourself or let us handle the work for you. When you claim with Flight-Delayed.co.uk, the whole process takes you as little as a few minutes — you provide us with basic information regarding your flight and we take it from there. We thoroughly analyse your claim (including analysing weather and aviation data), get legal documentation ready, reach out to the right people at the airline and — if needed — fight for you in court as well.

About Lufthansa

Previously, Lufthansa held the position of the largest airline group in Europe until 2019. Despite Ryanair now holding that title, Lufthansa continues to thrive with a strong presence across Europe and worldwide, with a punctuality rate of 84.9%.

While officially established in 1953, Lufthansa considers itself a successor to Deutsche Lufthansa, a German national airline that operated from 1926 to 1951. This is why Lufthansa often claims a foundation date of 1926, although legally they are not a direct successor to the original carrier.

In addition to the Lufthansa airline itself, Lufthansa Group possesses several subsidiaries, including Air Dolomiti, Austrian Airlines, Brussels Airlines, Eurowings, and Swiss Air Lines.

Useful links

• More details on delayed flight compensation
• More details on cancelled flight compensation
• Rules regarding missed flight compensation
• Rules regarding flight compensation in the case of denied boarding
• Claim Calculator — check if you are eligible for compensation