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Your rights in the event of a delayed or cancelled PLAY airlines flight
While Iceland is not part of the European Union, the country is a member of the European Economic Area (EEA). This means that the flights to and from Iceland fall under the European Regulation (EC) No. 261/2004, also called the Flight Compensation Regulation. Additionally, the rights of British passengers are covered by the 'The Air Passenger Rights and Air Travel Organisers’ Licensing (Amendment) (EU Exit) Regulations 2019’ — a British version of the EU regulation, adopted after Brexit. Under the aforementioned regulations, passengers have the right to refund and compensation when it comes to selected cancelled and delayed flights to and from Iceland.
Was your PLAY airlines flight delayed? If the flight was delayed for over 3 hours and the delay was the airline’s fault, you can claim up to £520 in PLAY airlines flight compensation.
Was your PLAY airlines flight cancelled? If you decided not to take the alternative flight offered by the airline, you can claim a full monetary refund. Additionally, if PLAY announced the flight cancellation fewer than 14 days prior to departure, you might be also entitled to compensation.
Airlines must provide passengers with special assistance, or the "right to care," regardless of the cause of the delay. Transportation, lodging, and food and drink are all included in the redemption process for the vouchers. You can pick up the vouchers at the airline service counter at the airport. If the service desk staff won't give you the vouchers, buy what you need nonetheless because the airline is required by law to reimburse your charges (as long as they are justified).
If your flight was cancelled or delayed because of an "extraordinary circumstance," you cannot file a claim for flight compensation. Customers are only entitled to compensation when the airline is fully to blame for the flight's delay or cancellation.
I am travelling outside of the UK/EU with PLAY airlines. Am I still eligible for compensation?
Yes, you can.
As Iceland is a member of the European Economic Area, all PLAY flights are covered by the European flight compensation regulations.
However, it’s worth remembering that the rules are different for flights with airlines that are not headquartered in the EU/EEA or in the UK
| Type of flight | Example | Compensation |
|---|---|---|
| Flying with a British carrier | Tokyo to London with British Airways | Yes |
| Flying with a EU carrier | Amsterdam to London with KLM | Yes |
| Flying with a non-UK/non-EU carrier from the UK | London to Tokyo with Japan Airlines | Yes |
| Flying with a non-UK/non-EU carrier to the UK | Tokyo to London with Japan Airlines | No |
Flying with Icelandair? The same rules apply!
Claim up to £520 in flight compensation today!
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PLAY airlines compensation for cancelled flight
Was your PLAY flight cancelled? Depending on the exact circumstances of the cancellation, you might be eligible for a full monetary refund, compensation, or both!
When can I claim compensation for my cancelled PLAY airlines flight?
Generally, according to European and British regulations, if your flight was cancelled fewer than 14 days prior to departure, you can claim compensation of up to £520.
However, you should also consider additional criteria regarding the alternative flight offered by the airline (see table below) as well as the so-called extraordinary circumstances.
When can I claim a refund for my cancelled PLAY airlines flight?
If your flight was cancelled and you were not offered an alternative flight — or the alternative flight doesn’t fit your schedule and you don’t want to take it — the airline is obliged to refund you the full price of the ticket.
Don’t accept vouchers, you are entitled to an actual money refund!
When can I claim both a cancelled PLAY flight refund and compensation?
You can claim both PLAY compensation and refund if your flight was cancelled fewer than 14 days before departure and you did not take any alternative flight offered by the airline.
To receive compensation, you also need to consider additional criteria in regards to the alternative flight (see table below) as well as extraordinary circumstances.
| Cancellation notice | Alternative flight | Compensation |
|---|---|---|
| Fewer than 7 days in advance | Departs 1h+ earlier or arrived 2h+ later | Yes |
| 7-14 days in advance | Departs 2h+ earlier or arrived 4h+ later | Yes |
| Fewer than 14 days in advance | No alternative flight offered | Yes + refund |
Can I get flight compensation if I cancel my PLAY airlines flight?
Under British/European air passenger rights regulations, if you decide to cancel your PLAY airlines flight, you might not be eligible for flight compensation. To learn more about PLAY Airlines' compensation and refund policies, go to their website or contact their customer care division.
PLAY airlines missed connection flight due to delay or cancellation
If you made the booking for both flights under the same reservation and the delay or cancellation fits the requirements, you might be eligible for compensation and/or a ticket refund.
Are you unsure whether you qualify for PLAY flight compensation and refund?
Check if you can claim compensation with our free, no-obligation Claim Calculator.
Check my flight
Check your PLAY airlines flight status
To be ready for any last-minute changes to your schedule, we advise you to always check the status of your flight before leaving for the airport. Visit the airline's website, the airport's website, or a flight tracking website to learn about all the most recent changes regarding your PLAY Airlines flight.
How much PLAY airlines compensation can I get for a delayed or cancelled flight?
When it comes to a delayed flight between Iceland and the UK or Europe, you will most likely be eligible for £350.
However, if you are flying with PLAY to the United States and you arrive at your destination at least 3 hours late, you can claim £520.
The exact European and British regulations regarding PLAY flight compensation are as follows:
*Including Iceland, as — despite not being part of the EU — the country is a member of the EEA (European Economic Area).
| Distance of your flight | Compensation |
|---|---|
| Flights shorter than 1,500 km | Get £220 per passenger |
| Flight between 1,500 and 3,500 km | Get £350 per passenger |
| Flights of over 1,500 kilometres within the EU | Get £350 per passenger |
| Flights of over 3,500 kilometres outside of the EU | Get £520 per passenger |
Extraordinary circumstances — can PLAY airlines deny me compensation?
Bad weather, for example thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry.
HOWEVER! A strike of a specific airline/their crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
However, it’s worth noting that some airlines often reject even the valid claims on the basis of extraordinary circumstances. This happens especially often to passengers who decide to claim their flight compensation individually, without the help of a legal representative experienced in the matter of air passenger rights.
Maximise the chances of successful PLAY flight compensation and refund claim with the help of our experts. We boast over a decade of experience in helping passengers get their money back, have legal teams in 9 countries, and work exclusively on a ‘no win, no fee’ basis — so there is no financial risk for you when claiming.
Claim now in as little as a few minutes using our smart online system.
Maximise your chances of getting compensation.
Claim today with Flight-Delayed.co.uk, we take care of everything for you!
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How long do I have to claim PLAY compensation and refund?
If you are flying to or from the UK, you have up to 6 years after the original departure date to claim your compensation or refund.
If you are flying from an EU member state, the time to submit a claim varies country by country.
Use our free Claim Calculator to quickly check whether you are eligible for PLAY compensation or refund.
How long will it take to get my PLAY airlines compensation / PLAY airlines refund?
In many cases, we are able to get your money from the airline within a few weeks to a few months.
However, there are situations where this might take longer. If the airline is unresponsive or denies your claim, we might need to take your claim to court and fight for your rights there. If that’s the case, the wait time might get extended by a few additional months or even years.
Rest assured, though, that we will fight for your rights until the very end and keep you posted on any updates regarding your claim. And, as we work on a ‘no win, no fee’ basis, we won’t charge you anything until the airline pays out your money.
How to claim PLAY compensation and refund?
First, we recommend you double-check whether you are for sure entitled to PLAY compensation and/or a PLAY refund using our free, no-obligation Claim Calculator.
Afterwards, you can either submit a claim directly with the airline or let us handle the whole process for you. You will only need to upload all relevant documents regarding your flight into our smart online system and we will take it from there. Our team will build a strong case for you, reach out to the right people at the airline, follow all applicable legal procedures and — if needed — fight for your rights in court.
Why claim with Flight-Delayed.com
1m passengers helped
9 legal teams in 9 countries
98% of court cases won
If you wish to learn more about our fees, visit our Price List page.
Otherwise, if you are ready to claim, start the process right away using your phone or your computer!
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