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Qatar Airways flight compensation — what are my rights?
Did you fly with Qatar Airways from the United Kingdom or Europe? Since Qatar Airways is a non-EU airline, British and EU laws protect your right to compensation only on the flights departing from the UK/EU.
Unfortunately, your passenger's rights are not protected under British and European flight compensation regulations when flying to the UK/EU on a non-EU airline.
The table below contains more information on when you may be entitled to flight compensation.
| Type of flight | Example | Compensation |
|---|---|---|
| Flying with a British carrier | Tokyo to London with British Airways | Yes |
| Flying with a EU carrier | Amsterdam to London with KLM | Yes |
| Flying with a non-UK/non-EU carrier from the UK | London to Tokyo with Japan Airlines | Yes |
| Flying with a non-UK/non-EU carrier to the UK | Tokyo to London with Japan Airlines | No |
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Cancelled Qatar Airways flight — refund and compensation rules
Depending on the reasons and circumstances behind your Qatar Airways flight cancellation, you may be entitled to compensation of up to £520, a ticket refund, or both.
When can I claim compensation for my cancelled Qatar Airways flight?
If your cancelled Qatar Airways flight was leaving from the United Kingdom or the EU, you may be eligible for compensation.
Furthermore, for you to be eligible for cancelled flight compensation, your Qatar Airways flight must have been cancelled fewer than 14 days prior to the original departure date.
Even if you meet both of the criteria, the airline may still deny you compensation. More information on denied claims can be found below under "Extraordinary Circumstances."
Can I get flight compensation if I cancel my Qatar Airways flight?
Passengers should be aware that cancelling a Qatar Airways flight as a passenger does not ensure automatic entitlement to compensation or refunds. Qatar Airways follows a cancellation policy that generally permits cancellations within 24 hours of booking, allowing passengers to be eligible for a refund. Nevertheless, cancelling beyond this timeframe may lead to the possibility of not receiving a refund. To obtain precise information regarding potential compensation options for flight cancellations, passengers are advised to refer to Qatar Airways' specific policies.
Qatar Airways missed connection flight due to delay or cancellation
In the event that you experience a delay or cancellation of a Qatar Airways flight, resulting in a missed connecting flight when both flights were booked together, you may be eligible for compensation and/or a refund for the entire trip, subject to specific criteria. It is recommended to refer to Qatar Airways' guidelines for comprehensive information regarding eligibility and potential compensation in such situations.
When can I claim a refund for my cancelled Qatar Airways flight?
If your Qatar Airways flight from the UK/EU was cancelled, you may be eligible for a refund if:
The airline did not offer you an alternative flight.
The airline did offer you an alternative flight, an offer that you turned down.
| Cancellation notice | Alternative flight | Compensation |
|---|---|---|
| Fewer than 7 days in advance | Departs 1h+ earlier or arrived 2h+ later | Yes |
| 7-14 days in advance | Departs 2h+ earlier or arrived 4h+ later | Yes |
| Fewer than 14 days in advance | No alternative flight offered | Yes + refund |
How much Qatar Airways compensation can I get for a delayed or cancelled flight?
The amount of compensation is determined by the length of your flight:
| Distance of your flight | Compensation |
|---|---|
| Flights shorter than 1,500 km | Get £220 per passenger |
| Flight between 1,500 and 3,500 km | Get £350 per passenger |
| Flights of over 1,500 kilometres within the EU | Get £350 per passenger |
| Flights of over 3,500 kilometres outside of the EU | Get £520 per passenger |
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Extraordinary circumstances — can Qatar Airways deny me compensation?
Qatar Airways reserves the right to refuse compensation when a third party or force majeure causes a delay or cancellation. These situations are referred to as extraordinary circumstances.
Some of the most common extraordinary circumstances that allow Qatar Airways to deny your claim are:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
Keep in mind, however, that airlines might claim that an extraordinary circumstance occurred, even if this was not the case. They do so in hope they can avoid having to pay you compensation.
Check your Qatar Airways flight status
To avoid any unexpected inconveniences, it is advisable to stay updated on possible flight disruptions with Qatar Airways. Stay informed by regularly checking the status of your Qatar Airways flight on their official website or the website of your departure/arrival airport. By staying prepared and well-informed, you can minimize the chances of encountering unforeseen issues during your Qatar Airways travel
How long do I have to claim my Qatar Airways compensation and refund?
If you flew from the UK, you have 6 years to claim compensation and a refund. Scotland is the only exception, where you have 5 years to file a claim.
You can use our free Claim Calculator to determine whether you are still eligible for compensation and a refund from Qatar Airways
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How long will it take to get my Qatar Airways compensation / Qatar Airways refund?
Passengers who use Flight-Delayed.co.uk to claim flight compensation or a refund usually receive their money within a few weeks or months.
“Successful claim from QATAR Airways, they really didn't want to pay up but these guys did a great job. They did what AirHelp couldn't do. Thanks for your help."
If the airline fails to respond and/or the claim must be filed in court, the wait time could be months or even years.
Rest assured that, regardless of how long your claim takes, our team will keep you up to date on any significant developments and will be available to answer any questions you may have.
How to claim Qatar Airways compensation / Qatar Airways refund?
First, check whether you are eligible for Qatar Airways compensation or a refund if your flight originated in the UK or the EU. You can check your flight using our Claim Calculator in a few simple steps.
If you are entitled to flight compensation and/or a refund, you can choose to let our legal experts take care of the process, allowing you to relax while we make sure you get your money.
It will only take a few minutes to upload all required documents to our platform. Our legal team will then evaluate your claim, prepare legal documents, contact the airline, and, if necessary, file a lawsuit on your behalf.
About Qatar Airways
Qatar Airways, the flag carrier of Qatar, was established in 1993 and has emerged as the country's premier airline. With an extensive network spanning over 160 global destinations, including Europe, Asia, Africa, the USA, Australia, and the Middle East, Qatar Airways offers unparalleled connectivity. The airline boasts a punctuality rate of 78.32% and has a successfully operated 152,377 flights in 2022.
Useful links
- Gulfair flight compensation
- World Cup flight compensation
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation
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