Delayed or cancelled SATA Airlines flight? Get compensation up to £520!

Important: SATA Azores Airlines is now officially known as Azores Airlines. 

Your rights in the event of a delayed or cancelled Azores Airlines flight

If you encountered Azores flight cancellations or flight delays, keep in mind that British regulations protect your rights as an air passenger. In certain circumstances, you may be entitled to compensation of up to £520 and a full refund of the ticket price for your cancelled flight.

Was your flight delayed ? 

Was your Azores Airlines flight delayed? You can claim flight compensation under EU261, the European air passenger rights legislation, if:

• You arrived at your destination at least 3 hours late.

AND

• The airline was the party at fault for the delay. (For more information, check the "Extraordinary Circumstances" section of this article.

Azores Airlines flight cancelled — refund and compensation rules 

Depending on the circumstances of your flight cancellation, you may be entitled to compensation of up to £520, a ticket refund, or both.

When can I claim compensation for my cancelled Azores Airlines flight?

If your flight was cancelled less than 14 days before the scheduled departure date and you did not take another flight offered by the airline, you may be entitled to compensation.

In order for you to be eligible for compensation, Azores Airlines must be the party responsible for the cancellation. See the "Extraordinary Circumstances" section of this article for more information.

When can I claim a refund for my cancelled flight?

You can claim an Azores Airlines refund if your flight was cancelled and the airline did not offer you an alternative flight; or they did offer you one but you decided not to take it.

How much compensation can I get for a delayed or cancelled flight?

The amount of compensation is determined by the distance of your flight:

I was flying with Azores Airlines to a non-EU/non-UK country. Can I still claim compensation?

Yes. Because Azores Airlines' headquarters are in Portugal, the EU flight compensation laws apply. Even if you are flying with Azores Airlines to Toronto for instance, you could be entitled to flight compensation.

However, if a non-EU/non-UK carrier operates your flight, the situation can be different, as shown in the table below.

Extraordinary circumstances — can Azores Airlines deny me compensation?

Airlines reserve the right to refuse compensation when a third party or force majeure causes a delay or cancellation. These situations are referred to as extraordinary circumstances.

Some of the most common extraordinary circumstances are:

• Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.

• A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).

  However, a strike of the airline's crew is not considered an extraordinary circumstance!

• Political circumstances, such as a terrorist attack or general security risk due to political unrest.
• Natural disasters, including volcanic eruptions and hurricanes.
• A collision between the aircraft and birds or other foreign objects.
• An ill or unruly passenger.
• Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
  

However, you should be aware that airlines sometimes claim that extraordinary circumstances occurred, even when this was not the case. Airlines use this tactic to avoid having to pay passengers for flight compensation.

In such a case, how can the airline be held accountable? Claim flight compensation with Flight-Delayed.co.uk as a partner! We will thoroughly analyse all available information (e.g. aviation and weather data) and fight for your compensation!

How long do I have to claim my Azores Airlines compensation and refund?

If your flight departed from or arrived in the United Kingdom, you have 6 years to claim compensation. Scotland is an exception; there, the time limit is 5 years.

If your itinerary does not include the UK, local laws can apply (in Portugal, you have 3 years to claim, in France, the law determines a time limit of 5 years to claim flight compensation, etc).

Check if you can still get compensation and a refund from Azores Airlines with our free Claim Calculator.

How long will it take to get my Azores Airlines compensation / Azores Airlines refund?

Passengers who use Flight-Delayed.co.uk to get flight compensation or a refund usually get their money back within a few weeks or months.

However, if the airline fails to respond and/or the claim must be filed in court, the wait time could be extended by several months or even years in some cases.

Rest assured that, no matter how long your claim takes, our team will keep you informed of any significant developments in your case and will be available to answer any questions you may have.

How to claim Azores Airlines compensation / Azores Airlines refund?

Submit your claim with Flight-Delayed.co.uk, the fastest and easiest way to claim flight compensation online!

Uploading all required documents on our website will take a few minutes. Our legal team will then take over, assessing your claim, preparing legal paperwork, contacting decision-makers at the airline, and, if necessary, taking your claim to court.

About Azores Airlines

Azores Airlines, also known as SATA, or even SATA Azores Airlines, is a Portuguese airline company based in the Azores, Portugal.

Azores Airlines was founded in 1947 and offers mainly flights within the Azores. Other SATA destinations include Europe, Canada, Africa and the United States.

Useful links

• More details on delayed flight compensation
• More details on cancelled flight compensation
• Rules regarding missed flight compensation
• Rules regarding flight compensation in the case of denied boarding
• Claim Calculator — check if you are eligible for compensation

 If you wish to learn more about our fees, please visit our Price List page.

Otherwise, if you are ready to claim, start the process right away — you can do it straight from your phone or your computer!