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Your rights in the event of a delayed or cancelled West Jet flight
In the event of delays or cancellations with WestJet, it's important to note that British and EU regulations are in place to protect your rights as an air passenger. Depending on the circumstances, you could be eligible for compensation from WestJet, amounting to as much as £520, along with a full refund of your ticket price.
Delayed WestJet flight — get compensation
If you arrived at your final destination at least 3 hours late, you are most likely entitled to flight compensation.
Cancelled or delayed WestJet flight?
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How much WestJet compensation can I get for a delayed or cancelled flight?
The amount of compensation is calculated according to the distance of your flight:
| Distance of your flight | Compensation |
|---|---|
| Flights shorter than 1,500 km | Get £220 per passenger |
| Flight between 1,500 and 3,500 km | Get £350 per passenger |
| Flights of over 1,500 kilometres within the EU | Get £350 per passenger |
| Flights of over 3,500 kilometres outside of the EU | Get £520 per passenger |
When flying from Europe or the UK with WestJet, chances are high that your flight distance is over 3,500km. Therefore, when a WestJet flight gets delayed or cancelled, passengers claiming with Flight-Delayed.co.uk usually get flight compensation of £520.
Cancelled WestJet flight — when to claim flight compensation and a refund
Depending on the reasons for your WestJet flight cancellation, you might be entitled to compensation of up to £520, a ticket refund, or both.
| Cancellation notice | Alternative flight | Compensation |
|---|---|---|
| Fewer than 7 days in advance | Departs 1h+ earlier or arrived 2h+ later | Yes |
| 7-14 days in advance | Departs 2h+ earlier or arrived 4h+ later | Yes |
| Fewer than 14 days in advance | No alternative flight offered | Yes + refund |
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When can I claim compensation for my cancelled WestJet flight?
You can claim flight compensation for your cancelled WestJet flight if all the following requirements are met:
Your flight departed from the UK or the EU.
Your flight was cancelled fewer than 14 days before the scheduled departure date.
WestJet was at fault for the cancellation → For more information, see the "Extraordinary Circumstances" section of this article.
| Type of flight | Example | Compensation |
|---|---|---|
| Flying with a British carrier | Tokyo to London with British Airways | Yes |
| Flying with a EU carrier | Amsterdam to London with KLM | Yes |
| Flying with a non-UK/non-EU carrier from the UK | London to Tokyo with Japan Airlines | Yes |
| Flying with a non-UK/non-EU carrier to the UK | Tokyo to London with Japan Airlines | No |
Can I get flight compensation for a WestJet flight to the UK/EU?
Yes. However, since WestJet is a Canadian airline, Canadian laws will apply instead of European ones. Learn more about the Canadian regulations on the official website of the Canadian Transportation Agency.
Extraordinary circumstances — can WestJet deny me compensation?
If your WestJet flight was delayed or cancelled, WestJet needs to be the party at fault for you to be able to claim flight compensation. If the airline is not, extraordinary circumstances would apply and you might not be able to get flight compensation.
Some of the most common extraordinary circumstances are:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
The definition of extraordinary circumstances is open to debate. Airlines may thus make the allegation that extraordinary circumstances occurred even if they did not. They do this to avoid having to pay compensation. However, you can always contest the airline's claims!
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How long do I have to claim my WestJet compensation and refund?
If you were flying from the UK, you can claim flight compensation for up to 6 years after your disrupted flight.
Local rules apply if your itinerary does not include the United Kingdom. For instance, if you departed from France, you will have 5 years to claim; if you departed from the Netherlands, it is 3 years.
Check if you can still get compensation and a refund from WestJet with our free Claim Calculator.
How long will it take to get my WestJet compensation / WestJet refund?
Passengers claiming flight compensation with us get their money within a few weeks to a few months after they started their claim.
In some situations, the process can take longer. This is the case if the airline is not responsive or if we need to take your claim to court — in those events, the process can be extended by a few months or years.
Throughout the process, our team will keep you updated on any significant developments and will be available to answer any questions you may have.
How to claim WestJet compensation / WestJet refund?
When starting your claim with us, you will only need to upload all the required documents to our website. From there, our team takes care of everything and does all the work for you: assessing your claim, preparing legal papers, contacting the airline's decision-makers, and, if necessary, taking your claim to court.
Why claim with Flight-Delayed.com
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If you wish to learn more about our fees, please visit our Price List page.
Otherwise, if you are ready to claim, start the process right away — you can do it straight from your phone or your computer!
About WestJet
After Air Canada, WestJet is one of Canada's major airlines. It was established in 1994 and is now offering flights to more than 100 destinations in the Americas, Europe but also the Caribbean.w
Useful links
- Eastern Airways flight compensation
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation
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