Last updated on
Turkish Airlines flight compensation — what are my rights?
Are you flying with Turkish Airlines from the UK or Europe? Turkish Airlines is a non-EU airline — therefore, your rights to flight compensation are not always covered by the British and EU legislation.
You need to be travelling from the UK/EU to be eligible for Turkish Airlines flight compensation.
More generally, if you are flying from the UK or the EU, it doesn’t matter which airline you are flying with. The EU and British flight compensation regulations apply to all EU and UK flights, even with non-EU airlines.
Unfortunately, when flying to the UK/EU with a non-EU airline, your passengers' rights are not covered by the British and European flight compensation regulations. See the table below for more details about when you can get flight compensation as a UK/EU air passenger.
| Type of flight | Example | Compensation |
|---|---|---|
| Flying with a British carrier | Tokyo to London with British Airways | Yes |
| Flying with a EU carrier | Amsterdam to London with KLM | Yes |
| Flying with a non-UK/non-EU carrier from the UK | London to Tokyo with Japan Airlines | Yes |
| Flying with a non-UK/non-EU carrier to the UK | Tokyo to London with Japan Airlines | No |
Your rights in the event of a delayed or cancelled Turkish Airlines flight
If you have experienced flight cancellations or delays with Turkish Airlines, it's important to remember that British regulations safeguard your rights as an air passenger. In specific situations, you may be eligible for compensation of up to £520 and a complete refund of the ticket cost for your cancelled Turkish Airlines flight.
Was your Turkish Airlines flight delayed? If you arrived at your final destination at least 3 hours late and your flight departed from the EU/UK, you are most likely entitled to flight compensation.
Was your Turkish Airlines flight cancelled? If you did not take an alternative flight offered by the airline, you are entitled to a refund. Additionally, if the flight was cancelled fewer than 14 days before departure and was supposed to depart from the UK/EU, you might be entitled to cancelled Turkish Airlines flight compensation.
Regardless of the flight disruption or its cause, airlines must provide passengers with special assistance, known as the "right to care.” This includes: food and beverage vouchers, communication services, and, if needed, accommodations and transportation. You can claim those directly at the airline’s service desk at the airport, if the airline refuses to give you a voucher, just go and buy what you need — they will have to pay you back those expenses (as long as they are reasonable).
Warning: If your flight was delayed or cancelled because of “extraordinary circumstance”, you won’t be entitled to flight compensation as the airline needs to be responsible for the flight disruption to provide compensation to passengers.
Turkish Airlines compensation for delayed flight
Under the British and European flight compensation regulations, if a Turkish Airlines flight from the UK/EU is delayed by more than 3 hours, you are entitled to flight compensation. The airline must be the party at fault for the delay.
Use our free and no-obligation Claim Calculator to see if you are entitled to compensation — you'll know if you're eligible for Turkish Airlines delayed flight compensation in less than a minute. If you are eligible, we can handle the entire claim procedure for you on a "no win, no fee" basis. We will even go to court to defend your rights!
Claim Turkish Airlines flight compensation
With us, you can claim compensation in just a few minutes!
Claim nu
Turkish Airlines compensation for cancelled flight
You might be eligible for compensation of up to £520, a ticket refund, or both, depending on your Turkish Airlines cancellation circumstances.
When can I claim compensation for my cancelled Turkish Airlines flight?
To be able to claim compensation for your cancelled Turkish Airlines flight, you must be departing from the UK/EU.
If this is the case, and in the event of a cancelled Turkish Airlines flight, you might be entitled to compensation if your flight was cancelled fewer than 14 days before the scheduled departure date and you did not take another flight.
Turkish Airlines must be at fault for the cancellation for you to be eligible for compensation. See the "Extraordinary Circumstances" section of this article for more information.
When can I claim a refund for my cancelled Turkish Airlines flight?
If your Turkish Airlines flight from the UK/EU got cancelled, you can get a refund if:
The airline did not offer you an alternative flight
The airline did offer you an alternative flight, but you decided not to take it
Can I get flight compensation if I cancel my Turkish Airlines flight?
Passengers should be aware that cancelling a Turkish Airlines flight does not automatically ensure compensation or refunds. It is advisable to refer to Turkish Airlines' policies to understand the available options for potential compensation in case of flight cancellations.
Turkish Airlines missed connection flight due to delay or cancellation
In the event of a Turkish Airlines flight delay or cancellation causing a missed connecting flight (with both flights booked together), you could qualify for compensation and/or a refund for the entire journey.
Check your Turkish Airline flight status
To stay updated on possible flight disruptions with Turkish Airlines, it is advisable to regularly check your flight status on their website or the official website of the airport. By staying informed, you can be prepared and minimise any unexpected complications that may arise.
How much Turkish Airlines compensation can I get for a delayed or cancelled flight?
You might get Turkish Airlines compensation if your delayed or cancelled flight was from the UK/EU. The amount of compensation is determined by the distance of your flight:
| Distance of your flight | Compensation |
|---|---|
| Flights shorter than 1,500 km | Get £220 per passenger |
| Flight between 1,500 and 3,500 km | Get £350 per passenger |
| Flights of over 1,500 kilometres within the EU | Get £350 per passenger |
| Flights of over 3,500 kilometres outside of the EU | Get £520 per passenger |
Do you want to know if you qualify for flight compensation?
Check if you can get up to £520 with our Claim Calculator!
Claim nu
Extraordinary circumstances — can Turkish Airlines deny me compensation?
When the delay or cancellation was caused by a third party or force majeure, Turkish Airlines has the authority to decline compensation. Such situations are referred to as extraordinary circumstances.
Some of the most common extraordinary circumstances that allow Turkish Airlines to deny your claim are:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
However, keep in mind that if your Turkish Airlines flight was not departing from the UK or the EU, you won’t be entitled to flight compensation under the British and European regulations. Also, airlines sometimes claim that an extraordinary circumstance happened, even if that was not the case. They do it to avoid paying out compensation.
Don’t let the airline trick you. Check if you are eligible in just a minute using our Claim Calculator.
How long do I have to claim my Turkish Airlines compensation and refund?
You have 6 years to claim compensation and refund if you flew from the United Kingdom. The exception is Scotland, where you have 5 years to claim.
Check if you can still get compensation and a refund from Turkish Airlines with our free Claim Calculator.
Issues with Turkish Airlines?
Claim a Turkish Airlines refund and flight compensation today!
Claim nu
How long will it take to get my Turkish Airlines compensation / Turkish Airlines refund?
Passengers who use Flight-Delayed.co.uk to seek flight compensation or a flight ticket refund typically receive their money within a few weeks or months.
However, if the airline is unresponsive and/or the claim must be filed in court, the wait time could be extended by several months or even years.
Rest assured, however, that no matter how long the claim takes, our team will keep you informed of any significant developments in your case and will be available to answer any concerns you may have.
How to claim Turkish Airlines compensation / Turkish Airlines refund?
First, determine whether you are eligible for Turkish Airlines compensation or a refund if your flight was from the UK/EU. You can do that in a few steps by using our Claim Calculator.
If you are qualified for flight compensation and/or a refund, you can choose to delegate the process to our team of legal professionals, allowing you to relax while we ensure you receive the money you deserve.
It will only take a few minutes to upload all required documents on our platform. Our legal experts will then take over from there, assessing your claim, preparing legal papers, contacting the airline's decision-makers, and, if necessary, taking your claim to court.
About Turkish Airlines
Turkish Airlines is the Turkish national airline founded in 1933. Their headquarters are based in Istanbul, Turkey. Some of their subsidiaries are Air Albania, SunExpress, or Turkish Cargo. In May 2022, they were flying to 336 destinations worldwide and inaugurated their new airport: Rize-Artvin.
In 2020, Turkish Airlines ranked 12th most on-time airline globally with an on-time performance of 76,72%.
Useful links
- Antalya airport compensation
- Istanbul flight compensation
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation
Did you like this content ?
Thanks you made our day!
Therapy is expensive - help us be better!
Well received, thanks!