Passengers receive compensation for missed flight due to delay at bag drop counter

Niall and Aileen Caldwell from Edinburgh were on their way back to London Gatwick from Sicily last September. Despite arriving at the airport two hours early, they were caught in a large queue at the check-in as there were only three people working at the counter. The couple missed their flight and were forced to book a separate flight home with British Airways, paying an additional £900, as there was no easyJet flight for another two days. Furthermore, easyJet staff did not provide any information or form of care. Once arrived back home, the couple decided to initiate legal action against the airline, claiming financial compensation. Yesterday a court ordered easyJet to pay £1,042.90

Tom Walsh from the Edinburgh Sheriff Court said: “It is the airline's responsibility to ensure passengers get to the departure gate in time, so long as they arrive on time.”

According to an easyJet spokeswoman: "We are aware of the ruling and are currently reviewing it. As such we cannot comment further at this stage."

Written by: Flight-Delayed