Claim your Volotea compensation for cancelled and delayed flights

Your rights in the event of a delayed or cancelled Volotea flight

Wherever you are flying with Volotea, your air passenger rights are protected under the EU regulation 261/2006, often referred to as the EU261 or the Flight Compensation Regulation. This law guarantees that if your flight is significantly delayed or cancelled and the airline is at fault for the disruption, you can claim compensation and — in the case of cancellations — a flight refund as well.

• Was your Volotea flight delayed? If your Volotea flight was delayed by at least 3 hours and the delay was the airline’s fault, you can likely claim up to £520 in Volotea flight compensation.

• Was your Volotea flight cancelled? If you did not take an alternative flight offered by the airline, you can claim a full monetary refund — don’t accept vouchers! If Volotea announced the cancellation of your flight fewer than 14 days prior to the original departure date, you might be also entitled to flight compensation of up to £520.

• Regardless of the cause of the delay, airlines have to provide special assistance, or the "right to care," to passengers. Vouchers can be redeemed in restaurants, hotels and companies that provide transportation. You can pick up the vouchers at the airline service counter at the airport. If the service desk staff won't give you the vouchers, buy what you need nonetheless because the airline is required by law to reimburse your charges (as long as they are within reason).

If your flight was cancelled or delayed due to an "extraordinary circumstance," you are not capable of receiving flight compensation. Customers are only eligible for compensation if the airline is the only party at fault for the delay or cancellation of the flight.

Volotea compensation for delayed flight

If your Volotea flight got significantly delayed, there is a high chance you can claim compensation of up to £520.

When can I claim compensation for a delayed Volotea flight?

You can claim Volotea compensation of up to £520 if:

1. Your Volotea flight was delayed by at least 3 hours.

2. The airline is the party at fault for the delay.
   (You need to consider the so-called extraordinary circumstances, such as bad weather or political instability in the country. If these apply to your flight, you might be not eligible for compensation.)

Volotea compensation for cancelled flight

Depending on the exact circumstances surrounding your flight cancellation, you might be entitled to cancelled flight compensation of up to £520 and/or a full monetary refund.

When can I claim compensation for my cancelled Volotea flight?

Generally, if your flight was cancelled fewer than 14 days before the original departure date, you can claim cancelled flight compensation of up to £520. Some additional criteria apply in regards to the alternative flight that the airline might or might not offer you. We explain these criteria in detail in the table below.You also have to remember about extraordinary circumstances, such as bad weather or travel restrictions at your destination. If these apply to your flight, you might not be eligible for compensation.

When can I claim a refund for my cancelled Volotea flight?

You can claim your Volotea refund if your flight was cancelled and you were not offered any alternative flight or you were offered one but decided not to take it.

When can I claim both a refund and compensation for my cancelled Volotea flight?

You can do so if your flight was cancelled fewer than 14 days prior to the original departure date and if you decided not to take any alternative flight offered by the airline. To receive compensation, you also need to take into consideration additional criteria in regards to the alternative flight offered by the airline (see the table below) as well as extraordinary circumstances.

Can I get flight compensation if I cancel my Volotea flight? 

If you decide to cancel your Volotea flight, you might not be qualified for flight compensation under British/European air passenger rights legislation. To learn more about Volotea's compensation and refund policies, go to their website or contact their customer care team.

Volotea missed connection flight due to delay or cancellation

If you booked both flights under the same reservation and the delay or cancellation fits the requirements, you may be eligible for compensation and/or a ticket refund.

Should I accept a travel voucher from Volotea instead of a refund?

We do not recommend it — and there are two reasons for that.

1. If you accept a travel voucher, your money is frozen. You have to fly again with the same airline and the voucher expiry date is usually quite short.

2. A voucher does not protect your money in the event of the airline’s bankruptcy — you simply lose your money.
   

How much compensation can I get for a delayed Volotea flight?

The amount of compensation that is possible to receive will change depending on the distance of your flight.

Extraordinary circumstances — can Volotea deny me compensation?

The so-called extraordinary circumstances are situations in which the flight gets cancelled or delayed not because of the airline but because of a third party or force majeure. The most common extraordinary circumstances are:

• Bad weather, for example thick fog, heavy rain, or thunderstorms.

• A strike, most often specifically within the aviation industry.

  HOWEVER! A strike of a specific airline/its crew is not considered an extraordinary circumstance!

• Political circumstances, such as a terrorist attack or general security risk due to political unrest.

• Natural disasters, including volcanic eruptions and hurricanes.

• A collision between the aircraft and birds or other foreign objects.

• An ill or unruly passenger.

• Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
  

Check your Volotea flight status

Before heading to the airport, check the status of your flight to be prepared for any unforeseen changes to your schedule. To keep track of your Volotea flight, go to the airline's website, the airport's website, or a flight tracker site.

How long do I have to claim Volotea compensation and refund?

Generally, you may have up to 6 years to claim your flight compensation and refund.

To be more precise, this depends on:

1. The law in the country you’re flying from

2. The law in the country you’re flying to

3. The law in the country where the airline is headquartered

The passenger can choose the most favourable law when claiming.

For example, if you are flying from France to Greece with Volotea (a Spanish airline), you have 5 years to claim as in all 3 countries the statute of limitations is 5 years.

=> Check if you can still claim Volotea compensation and refund

How long will it take to get my Volotea compensation / Volotea refund?

Passengers who claim with Flight-Delayed.co.uk ofter receive money on their account within a few weeks or months.

Be aware, however, that if the airline is unresponsive and/or the claim has to be taken to court, the wait time might get longer — from up to a few additional months to up to a few years.

But with Flight-Delayed.co.uk, you don’t have to stay alert all the time after submitting your claim. We make the claiming process easy — you just provide us with basic details regarding your flight and we take care of all the rest, including fighting for your rights in court, if needed.

No matter how long your claim will take, we will keep you updated on its progress and be there to answer any of your questions. For your convenience, we work exclusively on a ‘no win, no fee’ basis.

How to claim Volotea compensation / Volotea refund?

First, make sure if you are indeed eligible for compensation or a refund — you can do so by using our free, no-obligation Claim Calculator.

Then, you can either try to claim by yourself or let us handle the work for you. When claiming with Flight-Delayed.co.uk, the whole process will take you as little as a few minutes — you just provide us with basic info regarding your flight, we take care of all the rest. We will thoroughly analyse your claim, get it to the right people at the airline, and — if needed — fight for you in court as well. All this on a ‘no win, no fee’ basis.

If you wish to learn more about our fees, please visit our Price List page.

Otherwise, if you are ready to claim, start the process right away — you can do it straight from your phone or your computer!

About Volotea

Volotea is a Spanish low-cost airline, established in 2011 by the founders of another Spanish airline — the largest one in the country — Vueling. Volotea flies between multiple EU countries, focusing especially on the Spanish, French, Italian, and Greek markets. Additionally, the airline also flies to a number of destinations in North Africa.

Currently, Volotea does not fly to the UK. However, the airline does fly from Cork to Verona.

Useful links

• FlyAmelia flight compensation
• More details on delayed flight compensation
• More details on cancelled flight compensation
• Post-Brexit flight compensation rules in the UK
• Rules regarding missed flight compensation
• Rules regarding flight compensation in the case of denied boarding
• Claim Calculator — check if you are eligible for compensation